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      SageNet

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      SageNet Reviews

      3.6

      68% would recommend to a friend

      (97 total reviews)

      Brad Wise

      83% approve of CEO

      65% positive business outlook

      Ratings by category

      3.7

      Culture and values

      3.7

      Diversity and inclusion

      3.7

      Work/Life balance

      3.6

      Career opportunities

      3.5

      Senior management

      3.1

      Compensation and benefits

      SageNet has an employee rating of 3.6 out of 5 stars, based on 97 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SageNet employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.9 stars).

      Reviews by job title

      97 reviews
      1.0
      13 Sept 2018

      Poorly Managed / Highly Political

      Senior network engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Working here made thankful for the job I have today! Good place to work if you're terrible

      Cons

      Fake people that pretend to support you and your decisions, terrible pay, horrible leadership with no technical knowledge

      avatar
      SageNet Response
      7y
      We are so sorry to hear you had a poor experience, we hate to lose any member of our team, particularly an associate with more than 5 years’ experience! We’re now celebrating our 20th anniversary in a very dynamic industry, and as we evolve, we strive to empower our associates to grow and succeed as well. We regret we were unable to work through the challenges mentioned above while you were here, but would appreciate the opportunity to better understand your experience in order to continue to improve. Please reach out to our HR team at HRVM@sagenet.com
      1.0
      25 Jun 2021

      Out of touch company with Blind Leadership

      Noc supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      You get exposure to a variety of networks and clients Small cert incentives

      Cons

      Leadership at all levels is out of touch with the day to day operations of the company. If the Peter Principle needs a case study, choose Sagenet. The company is extremely top heavy. Non competitive pay No training programs Most departments are toxic and hate each other. Sales, PM's, Execs, Support, Engineering etc. Any chance to throw another department under the bus is always taken. There is no common vision for Sagenet. The company is just floating.

      avatar
      SageNet Response
      4y
      SageNet continually monitors compensation and benefits data in our industry and various regions, to ensure that we remain competitive as it relates to our offerings. We have also continued to invest in our training opportunities, including having a dedicated Organizational Development Manager who ensures that we provide the training opportunities our associates need to be successful in their work. SageNet is a lean but growing organization on all levels, which does provide opportunities to be exposed to various facets of the business. We also operate in an extremely competitive, highly technical industry. This can create some internal friction and misunderstandings between departments. We try through lunch-and-learns, All Hands meetings, and various recognition programs to reinforce the contributions all associates make to our shared success. There remains work to do, but our employee surveys indicate that we are making incremental progress.
      2.0
      16 Feb 2018

      Best Employees Always Leaving

      Network analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Best employees are constantly leaving the company, which leaves behind lots of openings and makes promotional opportunities frequent for those who stick around. This is a good opportunity to build your resume quickly. Very high job security for those who want to stay. Nobody is ever fired, even if they should be. Executive management is very straightforward and honest about their intent to turn our workforce from a high-end NOC to a typical call center with a revolving door. They've already changed my title from "NOC Analyst" to "Customer Service". Despite the call-center mentality, there is very little management supervision.

      Cons

      Company spends millions to make things LOOK nice inside and out. But all the tools and systems you have to work with are totally broken and they have no intention of fixing them. They expect you to just work around every internal problem. Expect embarrassing times with customers waiting on you while you frantically try to reload a program that crashed mid-call. Very high-stress environment for those who want to do their job well. Job security goes both ways. People you depend on to do your job won't do theirs, and they will never see any repercussions. You'll probably just have to do their job too if you want to get anything done. But expect no recognition or compensation for any extra work you do outside your normal job scope. Less management also means less support. You're on your own to figure everything out. Even if you find a superior willing to try to help, they probably won't know what to do any better than you do. You can do the same job at several other companies and make more money.

      avatar
      SageNet Response
      7y
      Thank you for being part of the SageNet team, and for your thoughtful feedback. As you know, our NOCs are the nerve centers of our customer networks and central to our Managed Network Services. Working in the NOC can be stressful and rewarding, and we are continuously looking for ways to improve operations. This means ongoing expansion (particularly in Tulsa and Marietta), ongoing refinement of tools and processes, and most importantly, a well-trained and motivated workforce. All geared toward providing a better customer experience, and a better associate experience. We are sorry that you’re having a less than stellar experience, feeling like you don’t have the proper tools to thrive. We’d like to hear more about your concerns and thoughts on how we may be able to improve, so please give us a shout at HRVM@sagenet.com!
      Viewing 1 - 3 of 97 Reviews
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      ReviewsSageNet reviews

      Glassdoor has 104 SageNet reviews submitted anonymously by SageNet employees. Read employee reviews and ratings on Glassdoor to decide if SageNet is right for you.