ServiceTec reviews about "management"

Not great pay, some senior management is stuck in their old, traditional ways.

You answer to your manager and a customer manager which just causes confusion and poor communications.

Ok pay for starting out IT's. Terrible raises. Constantly adding more work with no pay raise. Schedule changes constantly.

No shift allowance and no yearly pay increase

Nothing to say. All good.

Work hours. Management are two faced. One of the admin is toxic. Horrible working environment.

Senior management was very stern with their decisions.

Being a contractor working with full time MAC employees was one of the worst experiences in my life. Like I know we are the guys the higher ups brought in to be cheaper but can you at least treat me like a human being? Sat in the same office with these guys for a good year and probably never bothered to talk to me or anyone else. The average team with ServiceTec at MSP was like 15. During my quick time there I literally saw like 10 people quit or be fired. A lot of the guys before me were trained for certain equipment like MSP police squad cars. Because these guys were trained they had big egos like “If a ticket with squad cars come in don’t touch them and assign it to us only cause we are trained and know what to do” After the tickets start piling up they have no issues with writing a quick summary of what to do and have you help them out. Can’t fix it? Contact the MAC guy who is gonna be angry cause he already trained 2 techs on it. Oh wait their either gone or are too busy? This example repeats itself 100 times with 100 different departments with 100 different MAC employees and 100 headaches. Management was the worst. Always offering broken promises that never happen. There is a fine line between a general and a people’s manager. You can’t be both and have to be in the middle. Our manager was a general and had no people skills what so ever. Things happened around the place that he would just sweep under the rug. People were literally using tickets to get back each other and purposely not helping each other out and the management could not see it or do anything about it until it was too late. This place was the Avengers of dysfunctional IT workers. If I was to describe some of the characters I saw working here you would not believe me. Hours were horrid when I started here. 8 hours rotational shifts every 2 weeks including 1 day on the weekends. Talk about no life at all. Though they did change the schedule to be static the morale was done by then. We were always short because of everyone leaving or being fired. Instead of fixing it by putting more money into people they decided to add a Director who just went to meetings. Guy probably only said my name 1 time the whole time he was there. He was supposed to come in and fix the issues and figure out what was going on. Na… this dude just went to meetings and never talked to anyone. Heard even he got canned after. This place really sucked the IT passion out of me. I needed like half a year off to even decide if IT was the thing for me. I honestly hated computers and technology. But after a while I just realized I hated this place. I still have nightmares sometimes of still dealing with people at this place. Just really wanted to write this review so that others (especially new IT workers) who think about applying here can get away and not get stuck into this horrid work environment. It has everything you can imagine about the worst IT place to work for. Do yourself a favor and find another location please.

Cons for ServiceTec: Poor Work-Life Balance: Many employees report long working hours and tight deadlines, leading to a poor work-life balance. This can contribute to stress and burnout among staff. Inadequate Compensation: Some employees have expressed dissatisfaction with the compensation packages provided by ServiceTec, claiming that it is not competitive compared to industry standards. Lack of Career Advancement: Career growth opportunities within the company may be limited, with a slow or unclear career advancement path. This can be frustrating for ambitious employees seeking to progress in their careers. Communication Issues: There are complaints about poor communication within the company, with some employees feeling left in the dark about important decisions, changes, or updates. Employee Morale: A negative work environment and low morale have been reported by some employees, citing issues with management styles, team dynamics, and a lack of recognition for hard work. Unclear Company Direction: Some employees may feel that ServiceTec lacks a clear and transparent vision for the future, leading to uncertainty about the company's direction and stability.