Is Shift4 a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Shift4 have rated their employer with 2.5 out of 5 stars in 15 Glassdoor reviews. This is a lower than average score with the overall rating of Shift4 employees being 3.3 out of 5 stars. Search open Customer Service Representative jobs at Shift4 now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Shift4 .

Does Shift4 pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Shift4 with 1.4 out of 5 stars based on 15 anonymously submitted employee reviews. This is 75.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at Shift4 .

How happy are Customer Service Representative professionals working at Shift4?

0% of Customer Service Representative employees at Shift4 would recommend their employer to a friend. This rating has decreased by 75% in the past 12 months. Customer Service Representative professionals have also rated Shift4 with a 1.4 rating for work-life-balance, 1.9 rating for diversity and inclusion, 1.5 rating for culture and values and 1.8 rating for career opportunities.

What are the top reviewed jobs at Shift4?

Customer Service Representative (15) , Manager (9) , POS Support Representative (8) , Technical Support (8) , Operations (6) , Software Engineer (6) , Technical Support Specialist (6) , POS Support (5) , Risk Analyst (5) , Supervisor (5) , Account Executive (4) , Advanced Support Representative (4) , Director (4) , Payment Support (4) , Product Manager (4)

What are the pros of working at Shift4 according to real employee reviews?

"Great people to work with" ((in 28 reviews)); "Good benefits and Full remote" ((in 22 reviews)); "Decent work life balance" ((in 15 reviews)); "Great people and teams." ((in 14 reviews)); "Great Culture and positive vibes within the sales office" ((in 11 reviews))

What are the cons of working at Shift4 according to real employee reviews?

"They throw you out to handle calls with no actual training." ((in 9 reviews)); "Communication was horrible and I had to walk away." ((in 6 reviews)); "Low bonus and profit sharing" ((in 4 reviews)); "Low Salaries" ((in 4 reviews)); "Then I was placed under a different manager who lived two states away and was expected to commute there 2x per week just to make phone calls at the office." ((in 4 reviews))

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Shift4

Shift4 Customer Service Representative reviews

2.5

0% would recommend to a friend

(15 total reviews)

Taylor Lauber

Not enough data to show CEO approval

Ratings by category

1.9

Diversity and inclusion

1.8

Career opportunities

1.6

Senior management

1.5

Culture and values

1.4

Work/Life balance

1.4

Compensation and benefits

Customer Service Representative employees have rated Shift4 with 2.5 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Shift4 is rated 35% below average by Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

15 reviews

1.0

11 Mar 2026

not worth it

Customer service representative

Recommend

CEO approval

Business outlook

Pros

decent looking office space, free coffee.

Cons

too many tasks, micromanagement, passive aggressive supervisors, low pay, lots of stress.

Shift4 Response

1mo

Thank you for taking the time to provide feedback on your experience at Shift4. We deeply value the opinions of our former employees, as they help us identify areas where we can improve. We continually strive to improve our work environment and ensure a positive experience for all employees. If there is anything specific you would like to discuss or any further details you would like to share, please feel free to reach out to our HR department. Your insights will be treated with the utmost confidentiality.

3.0

24 Feb 2026

Review

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Lots of reward for performing your job properly

Cons

Horrible hours due to Us time zone diffrence

Shift4 Response

1mo

We appreciate you taking the time to share your experience at Shift4. We appreciate the positive aspects you highlighted, such as reward for performance. We value open communication and take all feedback seriously. If there is anything specific you would like to discuss or any further details you would like to share, please feel free to reach out to our HR department. Your insights will be treated with the utmost confidentiality.

3.0

28 Oct 2025

The team is what makes it bearable

Customer service representative

Recommend

CEO approval

Business outlook

Pros

- You get to learn about the payment processing & POS provider industry. - Career progression available. - Get to talk to interesting people sometimes. - Your coworkers are what get you through the day.

Cons

- High call traffic. - Many of the customers are incredibly rude, and as a customer service rep, you are expected to just deal with it. It's very mentally draining, and they don't ban abusive callers.

Shift4 Response

6mo

Thank you for sharing your review about Shift4. We appreciate your feedback, which includes both positive aspects such as learning about the payment processing & POS provider industry and career progression, as well as concerns regarding high call traffic and rude customers. We value open communication and take all feedback seriously. If there is anything specific you would like to discuss or any further details you would like to share, please feel free to reach out to our HR department. Your insights will be treated with the utmost confidentiality.

Viewing 1 - 3 of 15 Reviews

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Shift4 Customer Service Representative reviews

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not worth it

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