Shift4 reviews about "manager"

Communication between employees and remote direct managers is just horrible, team integration doesn't work.

I didn't like human resources they were not professional at all. I think this company sells you a dream to get you to work hard as they give you nothing in return they were able to pay for parties and to send people to different countries but couldn't afford to pay the employees what they deserve they all sent me to the warehouse where employees work hard and get treated like they should just be happy with the fact that they have a job when infact their under paid and not nearly as celebrated like the other departments there is no growth with in this company as much as they try to sell a dream that their is I wish the people I got a chance to work with the best but to the hire ups and owners eventually employees and customers will recognize the shadiness

+Company is massive and so getting attention from leads / product managers can be a challenge at times

- inconsistencies in salary raises and bonuses

Lots of acquisitions, high turnover rate Low Salaries Direct Managers not involved in the Annual Review process High Stress, low reward

The VP of engineering was unseated *twice* during my time with the company. Lack of direction because direction was always changing. Poor communication from upper management all the way to the end. Poorly architected system end to end from years of rapid development in a feature mill. Company was acquired in May 2024 with next to no communication about next steps. At the end of June 2024, approximately 170 US-Based staff were laid off via email in the dead of night.

C-suit is out of touch with reality and the workers. Purchasing and buying products faster than they can can support them. If you're not working on the new shiny thing you and you team is basically left forgotten or worse treated as expendable. We have a whole pos team that is one single person because they can't be bothered to create job specific training, hire people, or offer compensation for added job responsibilities. So people drop like flies. Consistent Quizzes for things unrelated to you role, position, or specialty that you must complete or your outta here. Knowledge management on products and distribution of said information is a joke. There are duplicate resources with conflicting information, or just bad information due to allowing ANYONE to post content with no real vetting occuring. This is due to practices of hiring people for knowledge management, who know absolutely nothing about the technology and just being proof readers who post content when asked. There good people it's not their fault. It's poor infrastructure and design from the top. Raises are non existent. During the pandemic you either got furloughed or you took a pay cut. If you took a pay cut you didn't see that come back. Then have raises withheld for years. Despite rising costs, all while they post record profits. Loyalty is not rewarded. Advancement internally is limited unless you're one of the PA gang. Then your moving on up. Heck they even only offer decent positions to people willing to move there despite years of experience in that field over other candidates.

A difficult place to work with 60-hour weeks and low rewards for useful staff. Perversely there are a lot of passengers on the teams. No managers to be seen. Consequently staff in-fighting is endemic. If you like sick days you are in good company. Turn up and smile and do nothing and have a "1 day covid" every week and you will be fine. On the other hand - if you are useful there is a high chance you will be bled dry. The headcount is in flux due to recent mergers and acquisitions. Many new customers as well as new technologies and staff are being rammed into teams to accomodate rapid expansion. This is actually aggravating the growth issues. Teams are mostly very broken. 12 months ago it was still functional. Not any more. Avoid for now.

Worked in payment support taking tech support calls but they then had us take customer service and international calls which we barely had any training on. The calls were depended on a script you had to follow (no matter how good you are) and if you solve the merchants issue but your scores were not good enough, you will NOT get a raise. They pick and choose who will get a raise and who won’t. Coworkers are always in your business, gossip about you, and watch what you’re doing. Managers and HR were not professional at all and layed me off mid shift with no warning.