SmartTalent Reviews

3.8

76% would recommend to a friend

(67 total reviews)
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Stephanie Ticknor

100% approve of CEO

67% positive business outlook

SmartTalent has an employee rating of 3.8 out of 5 stars, based on 67 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SmartTalent employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

67 reviews
1.0
8 Jan 2017

Hr business partner

Recommend
CEO approval
Business outlook

Pros

Self learning, self assessment, freedom to work as individual

Cons

Bad payment structure, divide and rule policy among employees

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SmartTalent Response
9y
Sorry, but SmartTalent in the United States does not have any oversees connections nor operations, and that includes Kolkata India.
1.0
10 Aug 2016
Recommend
CEO approval
Business outlook

Pros

High volume of job orders to work on

Cons

- Poor, dishonest communication with clients - Poor, dishonest, hostile communication with internal employees (e.g., Account Managers, Recruiters, etc.) - Immature, hostile, dishonest behavior from owner and Branch Managers - Lousy bonus structure rather than individual commissions (teamwork is important, of course, but leadership's apparent difficulty with cutting dead weight honestly affected at least my personal situation with regard to my ability to earn bonuses). - Brutally outdated HRIS/timekeeping system and poorly constructed employee training manual for how to effectively utilize it.

1.0
7 Mar 2016
Recommend
CEO approval
Business outlook

Pros

I enjoyed some of the relationships I built there with co-workers as well as clients and candidates. Recruiting, in general, is very rewarding when you place the right candidate in a position they love and take care of the client at the same time. It's too bad most of your time at Smart Talent will be spent filling next jobs that pay almost minimum wage in strenuous conditions (dialing for dollars) rather than doing any actual recruiting for skilled, top talent.

Cons

The commission is very little, unless a temp worker is converted early, which as a Recruiter you don't have tons of control over. The base salary is low, and monthly commission (other than a converted contract) is a group commission, meaning the whole branch has to generate over a certain amount each month in order to earn ANY commission. Each Recruiter will therefore earn the same monthly commission, regardless of how much or little each recruiter generates. (Recruiters can freeload off each other. I made less at Smart Talent as a full cycle Recruiter than I've made in all past HR Coordinator roles, despite meeting and exceeding all minimum requirements set by management. Pay aside, the environment is unprofessional (swearing, explosive confrontations, inappropriate music in lobby) and all technology is outdated and embarassing to use with candidates. Our mandatory online application if not done at home was done in the lobby on SmartTalent computers, which were glacially slow frustrating for candidates to get through. Recruiters are expected to use their own cell phones while on call, without SmartTalent contributing to your phone plan, They claim that if the branch earns more than a certain amount, they will contribute, but that was never reached during my time there. All interviewed candidates had to complete a hard copy application on top of the electronic one, and had to accept or reject healthcare on the spot, which is odd and awkward for someone who hasn't even agreed to work for you. So oldschool and a complete waste of paper and time. I only worked an 8 hour day there maybe a couple times. All other days were 10+ hours, and you are on call for a week rotationally, which at a smaller branch was every 3-4 weeks. Basically you performed work sometimes at 4am, 11pm, weekends, and everywhere in between about a quarter of the month, while being salaried. You cannot have a life this way, especially while earning low pay. Recruiters are not encouraged to use their PTO, and SmartTalent has been known to call you when you finally do take it because they're not properly staffed and disasters ensue ALL the time. This is not somewhere you should work if you have any Recruiting or HR experience, as there are SO MANY better opportunities out there for companies that actually respect their employees. I never thought I'd be cleaning bathrooms and dumping trash late every Friday night at this stage in my career (they can't afford a cleaning service); so disheartening.

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SmartTalent Response
10y
Thanks for your supplemental review information. Adding to your other review information, we appreciate the detailed comments about your brief time here at SmartTalent. While you are still stinging over your involuntary departure from our organization, the information provided gives us an opportunity to review, reflect and discuss your feedback. This is always critical information to know if we want to improve and more forward in our industry.
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Glassdoor has 81 SmartTalent reviews submitted anonymously by SmartTalent employees. Read employee reviews and ratings on Glassdoor to decide if SmartTalent is right for you.