Everything. The upper management, the work, the culture of the company, the people you call, the morals. If you decide to take this position, be prepared for a telemarketing job with a fancy title. "Analyst". There was nothing analytical about this work at all. This was fishing for confidential information by annoying and tricking companies and individuals in different industries. Many of the projects are "healthcare" related - meaning you call doctor offices and try to get them to talk about a drug they are prescribing to their patients. Doctors are saving lives; they don't need to be talking to scam "consulting" groups which are just trying to make other companies a profit.
The people you call aren't dumb - they know what you are doing and many of them are very rude to you which is disheartening. Expect to call nonstop for 8 hours every day, saying the same thing over and over again.
If that wasn't bad enough, the upper management was enough to make me lose my faith in humanity completely while I was working at Springhill. They are arrogant and sexist and treat the women in management as though they are idiots. It made me sick to hear some of the demeaning comments they made to the women there - comments I never heard them say to another man. Another poster talked about an old boys club; I couldn't describe it any better than that. Truly disgusting.
The initial training is pathetic. They have you listen to older analysts make calls for hours and get nowhere. They show you a few powerpoint slides on ethics which could not be explained beyond reading off the slide and were laughed through. Not surprising since the ethics of this company is nonexistent. The sneakier your method to get confidential info, the better.
The management also has no interest in getting to know their new hires.
My advice to you: don't do this to yourself. I read these comments before taking this position and some of them worried me, but I decided to try it out for myself. If nothing else, this position taught me that there truly are horrible jobs and companies out there that disguise themselves as otherwise. I was the most miserable I had ever been in my life while working here. I write about my experience now to defer others from having to go through this too. Good luck.
