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      Tap CXM

      Engaged employer

      Tap CXM Reviews

      3.2

      50% would recommend to a friend

      (20 total reviews)

      Andrew Haines | Thomas Fordham

      52% approve of CEO

      44% positive business outlook

      Tap CXM has an employee rating of 3.2 out of 5 stars, based on 20 company reviews on Glassdoor which indicates that most employees have a good working experience there.

      Reviews by job title

      20 reviews
      1.0
      8 Oct 2025

      Rubbish

      Technical consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Hard to think of any

      Cons

      Pay is really bad. Management love gossip and spreading misinformation. COO is non-existent. Middle-management serves little purpose with half of those only there based on tenure and not merit. Socials are lackluster. CEO is incredibly sensitive and passive-aggressive. He is indirectly confrontational. What I mean by all this is he is someone who takes anything and everything personally.

      avatar
      Tap CXM Response
      8mo
      Thanks for your feedback. We’ve openly discussed Glassdoor reviews in our company meetings and invited all team members - new and long-tenured - to raise any concerns directly. We’ve heard from many that this isn’t the experience most people are having at Tap CXM. While we know we’re not perfect and always have room to grow, we’re proud of our culture of transparency and respect. We welcome open dialogue and always prefer direct, constructive feedback over anonymous reviews, as it helps us take real action.
      1.0
      3 Apr 2025

      Shame told no longer wanted

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Location and ease of travel

      Cons

      Poor pay and felt bullied

      avatar
      Tap CXM Response
      1y
      Thanks for sharing your feedback. We’re sorry to hear your experience wasn't positive. We want Tap CXM to be a great place to work for everyone so we take all feedback seriously. If you'd be happy to chat, we'd like to know more about your experience. Could you drop us a line at hello@tapcxm.com?
      1.0
      10 Oct 2025

      Miserable

      Technical consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      They’re few and far between

      Cons

      Dreadful culture in a completely mismanaged workplace. Regular socials and off sites are used to feign concern for staff wellbeing in place of actually supporting and remunerating people fairly. Senior management completely unapproachable. Some talented people working there but for how much longer?

      avatar
      Tap CXM Response
      8mo
      Thanks for your feedback. We’ve openly discussed Glassdoor reviews in our company meetings and invited all team members - new and long-tenured - to raise any concerns directly. We’ve heard from many that this isn’t the experience most people are having at Tap CXM. While we know we’re not perfect and always have room to grow, we’re proud of our culture of transparency and respect. We welcome open dialogue and always prefer direct, constructive feedback over anonymous reviews, as it helps us take real action.
      Viewing 1 - 3 of 20 Reviews
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      ReviewsTap CXM reviews

      Glassdoor has 20 Tap CXM reviews submitted anonymously by Tap CXM employees. Read employee reviews and ratings on Glassdoor to decide if Tap CXM is right for you.