Does Thomas Cook pay their employees well?

According to anonymously submitted Glassdoor reviews, Thomas Cook employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Thomas Cook. This rating has decreased by 13% over the last 12 months.

How satisfied are employees working at Thomas Cook?

61% of Thomas Cook employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Thomas Cook 3.7 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Thomas Cook?

Cabin Crew (85) , Travel Consultant (57) , Customer Service Representative (26) , Travel Agent (24) , Sales Consultant (22) , Manager (21) , Travel Sales Consultant (21) , Assistant Manager (19) , Cabin Manager (16) , Project Manager (13) , Store Manager (12) , Sales (11) , Cabin Crew Member (10) , Sales Associate (9) , Airline Pilot (8)

What are the pros of working at Thomas Cook according to real employee reviews?

"The people are great and genuinely want to do a good job." ((in 80 reviews)); "Great colleagues to work with." ((in 36 reviews)); "Great team, the people and the business philosophy (approach to our customers) was what made it great." ((in 31 reviews)); "Laid back, Travel culture, great tech to work on" ((in 24 reviews)); "Colleagues and the actual role and training was good" ((in 23 reviews))

What are the cons of working at Thomas Cook according to real employee reviews?

"Bad management sent company bust" ((in 58 reviews)); "Low salaries through travel industry" ((in 48 reviews)); "Long hours and stressful sometimes" ((in 48 reviews)); "Low pay and lots if work" ((in 45 reviews)); "Manager at the time was awful, belittled people and divulged supposedly confidential discussions" ((in 12 reviews))

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Thomas Cook

Thomas Cook Reviews

4.1

61% would recommend to a friend

(1,034 total reviews)

Peter Fankhauser

65% approve of CEO

42% positive business outlook

Ratings by category

3.8

Diversity and inclusion

3.7

Work/Life balance

3.5

Culture and values

3.5

Career opportunities

3.4

Compensation and benefits

3.3

Senior management

Thomas Cook has an employee rating of 4.1 out of 5 stars, based on 1,034 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Thomas Cook employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

1K reviews

4.0

20 May 2026

Biased

Deputy manager

Recommend

CEO approval

Business outlook

Pros

Bonus Leaves WFH sometimes Extended break

Cons

Partiality Biased No rules followed just as a govt organisation

4.0

2 Feb 2026

First job

Server/waiter

Recommend

CEO approval

Business outlook

Pros

Review of Working as a Waiter: 4/5 I worked as a waiter for several months, and overall, it was an interesting and valuable experience. Pros: 1. Team Atmosphere: The work environment was friendly and supportive. My colleagues were always ready to help each other, which made the job more enjoyable. 2. Communication Skills Development: Working with customers helped me improve my interpersonal communication skills and learn to respond quickly to various situations. 3. Flexible Schedule: The working hours were quite flexible, allowing me to balance my job with studies or other commitments. 4. Tips: On busy days, tips significantly boosted my income, which was a nice bonus.

Cons

Cons: 1. Physical Demands: The job can be physically taxing, especially during peak hours when you have to serve many customers at once. 2. Stressful Situations: Occasionally, I had to deal with difficult customers or unexpected problems, which could be stressful. 3. Unpredictable Schedule: While the schedule was flexible, there were times when I had to work on weekends and holidays, which wasn’t always convenient. 4. Continuous Learning: I often had to learn about new dishes and drinks, which required time and effort.

5.0

23 Jul 2025

Supportive workpalce with opportunities and challenges

Assistant manager

Recommend

CEO approval

Business outlook

Pros

• Supportive team and collaborative work environment • Good work-life balance (outside peak seasons) • Opportunities for learning and skill development • Reputed brand with job stability • Exposure to diverse corporate clients and travel operations • Competitive salary and timely payroll

Cons

• Workload can increase significantly during peak seasons, which may affect work-life balance • Some internal processes could be streamlined for better efficiency • More clarity and communication around career progression would be helpful • Cross-department coordination can occasionally be challenging

Viewing 1 - 3 of 1,034 Reviews