Base salary is far below industry standards — $40k in 2025 is unsustainable and feels out of touch.
Mandatory weekend shifts are unfair; scheduling should rotate among agents since there are enough employees to balance the workload.
Commission structure is flawed: either set a guaranteed base once floor goals are met, or pay out for every policy sold after hitting the target.
Conversion metrics don’t make sense if employees are expected to filter out unqualified leads.
Lead management system creates a cutthroat, hostile environment among agents. Direct numbers or a fairer system would encourage teamwork and improve overall performance.
