Poor management and getting blamed for anything that they asked you to do even if you follow instructions. Will only reach out negatively and put all fault on employee and not find ways to treat employees like adults
Better than average support desk
Not a call center style position
Easy transition from Tier 1 to Tier 2
Better if you have a communicative team
Cons
Not a whole lot of communication between service desk and management without breaking chain of command.
Insurance is pretty crap even with the best options