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Do you want to master the contact center skills? Learn call center metrics that actually matter for customer service jobs! Master CSAT, CES, NPS, FCR, AHT, & QA scores to crush your targets and advance your customer service career. Join our team and find all the opportunities we have for your career at Foundever!
At Foundever, PRIDE is more than just a flag — it's a core part of our identity. We take pride in our people, in the diverse voices behind every achievement, and in the safe, respectful environment we build together. Here, diversity means action. Inclusion is a promise!
Meet Katterin! With 6 years at Foundever, she has transformed her journey and embraced every challenge. Her story is one of growth, resilience, and inspiration. Read Katterin and other inpirational stories at stories.foundever.com.
Three years in a row! We're thrilled to announce that we've been named a Best Place to Work in the ‘Best Career Growth’ category for the Q2 2025 Comparably awards! The awards, organized by Comparably and determined by anonymous sentiment feedback from employees, recognize satisfaction with professional development opportunities within Foundever. Join our team and discover all our career opportunities.
Learn the COOL framework that turns angry callers into satisfied customers! Perfect for anyone starting in call centers or looking to level up their customer service skills. Ready to apply? Find the best job for you at jobs.foundever.com
We are thrilled to share that Foundever has been named one of the Top 10 Inspiring Workplaces in Asia for 2025! This recognition highlights our dedication to creating a positive and empowering atmosphere for all our team members. A heartfelt thank you to our amazing team for making Foundever a space where everyone can succeed! Here’s to many more accomplishments ahead!
From Agent to Senior Operations Manager, Nizan exemplifies the remarkable career growth opportunities available at Foundever. With countless success stories throughout the organization, have you considered pursuing a thriving career in the BPO sector? Discover Nizan's journey and those of other Foundever employees at stories.foundever.com
A company's true worth is exemplified by the celebration of its exceptional talent across the globe. The CXperts program honors and appreciates the outstanding interactions our team has with clients. Join us in congratulating the Global CXperts of 2025: Rahul from India, Sunny from China, Miguel from Brazil, Elisabete from Portugal, Ariel from Costa Rica, Marta from El Salvador and Barbara from Canada.
Exciting news! Foundever has been recognized as one of the Top 25 Inspiring Workplaces in Europe for 2025! This honor reflects our commitment to fostering a positive and empowering environment for all team members. Thank you to our incredible team for making Foundever a place where everyone can thrive! Here's to more achievements together!
"What I’m most proud of is not just my own progression — it’s the success of the agents I’ve mentored. Watching them grow within the business and supporting their development, just as I was supported, has been the most rewarding part of my role." Taz's story is inspiring, ambitious and transformative. Read her whole story and others at Stories.foundever.com
