I applied in-person. The process took 1 day. I interviewed at AT&T (Cedartown, GA) in Jan 2013
Interview
So easy, a chimp can get on. Customer service roles are expendable. The attrition rate is high for a reason. Ninety-five percent of my training class was MIA in less than 1 year. It takes patience, stamina, endurance, and muster to stay on as long as I did.
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.
it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations