I applied online. The process took 1 day. I interviewed at AT&T (Austin, TX) in Apr 2011
Interview
Applied online for a CSR position. Had 7 years experience. Took a personality and skills assessment test in a classroom setting with a group of 20 - 25 persons. The test consisted of math questions, upsell skills, and personal information (age, gender, etc...). I aced all sections of skill assessment and was the second person to finish the exam. Upon completion, the facilitator had a brief conversation with each applicant about the next step of the process. I was told simply "You did not meet the standards." I spoke with each person that was rejected (all white males over the age of 40) and learned they got the same message. As I left the call center (unescorted) I took a stroll through the call center floor and noticed that all employees were minorities and women. The only white male in the building was a handicapped individual in a wheelchair.
'Nuff said?
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.