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      AT&T

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      Customer Service Representative Interview

      11 Feb 2014
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 3 months. I interviewed at AT&T

      Interview

      This is a firm that believes heavily in testing. It starts with the phone interview which will describe the position and give you an opportunity to answer some general background questions. Be very careful to listen to the questions and answer them as asked, it is part of the screening criteria. There was a glitch where I got an automated invitation to appear at a location for testing for the wrong date. You will be provided very specific emailed instructions regarding the procedure on testing day. read it carefully. If you do not follow these guidelines to the letter, you will be screened out. There is then a series of computer administered tests. You can be eliminated at any stage in the proceedings as soon as the results area in. If you pass the screenings, you may be invited back for a group orientation. Be careful, this is also a final interview.

      Interview questions [1]

      Question 1

      If your manager needs you; we can cancel your vacation. How do feel about that?
      1 Answer

      Other Customer Service Representative interview reviews for AT&T

      Customer Service Representative Interview

      30 May 2026
      Anonymous employee
      Accepted offer
      Negative experience
      Difficult interview

      Application

      I interviewed at AT&T

      Interview

      You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.

      Interview questions [1]

      Question 1

      How would you handle a customer complaint?
      Answer question

      Customer Service Representative Interview

      19 May 2026
      Anonymous employee
      Birmingham, AL
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at AT&T (Birmingham, AL)

      Interview

      Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.

      Interview questions [1]

      Question 1

      How would you handle a difficult customer?
      Answer question

      Account Manager Interview

      2 Feb 2026
      Anonymous interview candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at AT&T

      Interview

      it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations

      Interview questions [1]

      Question 1

      my background, my current salary, my experience
      Answer question