I applied online. The process took 3 weeks. I interviewed at AT&T (Birmingham, AL) in Sept 2010
Interview
The hiring manger conducted the interview. we talked about the company and expectations. then I was asked 6 questions that was scored then we talked some more. He let me no that CSR was a selling job but people that called in would be current customer looking for a deal to resume service. The next day I was sent a e-mail to complete an background and drug screen. The interview went extremely well.
Interview questions [1]
Question 1
Tell me about a time when a customer complain about the level of service you provided ?
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.
it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations