I applied online. The process took 1 week. I interviewed at AT&T (Houston, TX) in Jan 2021
Interview
Interview was easy, took about 45 minutes, may ask questions about working under pressure due to call volume. I had an issue trying to connect to zoom for the interview, interviewer understood , did not hold computer error against me
Interview questions [1]
Question 1
Have you ever encountered an rude customer is so how did you overcome that obstacle?
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.
it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations