I applied in-person. The process took 4 weeks. I interviewed at AT&T (Rock Island, IL) in May 2012
Interview
I person role play, they asked questions on how you would Handle incoming calls, you did a role play with the manager being the customer and you the rep. How well, would you handle and irate customer. Would you miss any work?
Interview questions [1]
Question 1
What would you say to someone over the phone if they declined a product or service?
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.
it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations