The interview process is very smooth. My recruiter is very sweet and helpful. First, there is writing email test. Basically, you need to reply to an email (they give you a situation related to customer). And then if you succeeded, there will be 2 rounds of interview. First with the recruiter and second with team manager. I have the best interview experience with my recruiter and the team manager. The team manager is very relax and understanding. He will give you 2 to 3 minutes to think first before you replying to his questions. Like, you just need to calm down and try your best to construct your answer first before you replying to him. No worries. Just relax. And there will also be role play with the team manager. He will give you a situation with a customer. It is just a fun role play. Just relax. All the best to everyone that applying the same position as me! You can do this!

I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability. After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues. Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.