I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability. After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues. Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.

The interview takes 3 times, First interview is a sample and quick interview, and some information sharing . Second Interview is typing skill and within 40minutes, answer Japanese email and english email. Third Interview is interview with the Team leader its take around 1 hours.

Clear step by step process. You need to complete a test where you need to respond to a customer email. The test instructions are very clear on what their requirements are.