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      Customer Success Manager Interview

      25 Jun 2019
      Anonymous interview candidate
      New York, NY
      Declined offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at Amazon (New York, NY) in Feb 2015

      Interview

      Structured process, a sequence of interviews over the phone. With hr first then with hiring line manager, potential peer, other divisions's managers and finally a face to face interview. Be prepared to intense and long interview process. They are precise and always on time and thry explain hiring process in a very detailed way. They are very much process oriented

      Interview questions [2]

      Question 1

      descrive a customer service issue i had to face during my career
      1 Answer

      Question 2

      describe a situation where i had to approve additional cost to recover customer satisfaction
      1 Answer
      1

      Other Customer Success Manager interview reviews for Amazon

      Customer Success Manager Interview

      4 Jun 2026
      Anonymous employee
      Seattle, WA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Amazon (Seattle, WA)

      Interview

      Interview process is lengthy. Starts with a phone interview. Recruiter can be very helpful in the process. The last leg of the interview is a four hour loop. Each hour with different interviewees. They will have a amazon leadership principle and they will ask behavioral questions in relation to that. Don’t repeat stories

      Interview questions [1]

      Question 1

      Tell me about a situation that was full of ambiguity.
      Answer question

      Customer Success Manager Interview

      26 Dec 2025
      Anonymous interview candidate
      Austin, TX
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Amazon (Austin, TX)

      Interview

      Terrible, they said I would be swapped between managers for the first 8 months. No thank you. Total disrespect for my time and the team members involved. Bullet dodged thankfully.

      Customer Success Manager Interview

      18 Jun 2025
      Anonymous interview candidate
      Declined offer
      Negative experience
      Difficult interview

      Application

      I interviewed at Amazon

      Interview

      They’re asking for a lot of prep for a role that doesn’t seem to match the pay. For that kind of compensation, the interview should be simpler - maybe just a two-part process with basic questions. That’s what it feels like it’s worth

      Interview questions [1]

      Question 1

      Tell me about a time you had a challenge at work.
      Answer question