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      Customer Experience Specialist Interview

      19 Mar 2022
      Anonymous interview candidate
      New York, NY

      Other Customer Experience Specialist interview reviews for Amazon

      Customer Experience Specialist Interview

      10 Dec 2021
      Anonymous interview candidate
      Declined offer
      Negative experience
      Difficult interview

      Application

      I interviewed at Amazon

      Interview

      The company is a cult with no actual interest in customer experience, they just want to design strategies to milk the most money out of customers. Don't recommend at all.

      Interview questions [1]

      Question 1

      How would you recommend we make it more difficult for customers to cancel subscription products?
      Answer question
      1
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Amazon (New York, NY) in Mar 2022

      Interview

      There is a lot of passing from one recruiter to another before you speak with someone knowledgeable about the position. The worst is the "day of interviews" where you will do 6 back to back 45 min interview. Its like speed dating but not very speedy. The question are utterly inane and all have to be answered in the "STAR" format. It is an impossible format because not every event in your career translates into "10% increase in Sales" just because you were asked to describe a situation where you helped a colleague.

      Interview questions [1]

      Question 1

      Tell me about the time you helped a co-worker
      1 Answer

      Customer Experience Specialist Interview

      23 Jul 2017
      Anonymous interview candidate
      Berlin
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Amazon (Berlin) in Jul 2017

      Interview

      The lady with whom I spoke was listening as if she was understanding and rewarding what I explained to her. However in the end it turned out to be just the procedure.

      Interview questions [1]

      Question 1

      Leadership principles
      Answer question