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      Virtual Customer Service Support Associate Interview

      28 Sept 2015
      Anonymous employee
      Houston, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Amazon (Houston, TX) in Sept 2015

      Interview

      After completing the online process, it took about 3 weeks and I got an email from the recruiting dept to set up an over the phone interview. They called me the next day.

      Interview questions [2]

      Question 1

      What was a bad customer experience that I had with a company and how was it resolved.
      1 Answer

      Question 2

      While working, describe a customer I came in contact with that was not happy. How did I handle it?
      Answer question