asked general questions about how you would deal with customers in various scenarios, positive and negative. and then do an example call with the interviewer from start to finish, then various personal questions
Difficult interview
Application
I applied through an employee referral. I interviewed at Apple in Mar 2017
Interview
Phone interview, Face to face interview with recruiter, Panel Interview with team lead and manager. Received background contingent offer about a week and a half later. Background check came back after exactly 1 week, received official offer the next day. I cannot stress enough that they want to see empathy as everyone else has said.
Interview questions [1]
Question 1
I can't hear the video on my iPad, can you help me?
Normal behavioral questions interview. Was mostly a conversation and previous experiences that could help with the position. Tell me about a time where... etc. Interviewers were very nice and it was a good experience.
Asked about prior work, current schedule, knowledge regarding subject matter. I didn't get into any informational interview questions until the third interview. The first two interviews were practically all formal greetings and making sure there aren't schedule or schooling conflicts.
Interview questions [1]
Question 1
How capable is your at home environment of catering to an advisor work position