Phone call, followed by a technical interview, followed by a video generated interview. Interesting process, takes a few weeks to hear back but working with apple is work it, great standard there
I applied online. The process took 4 weeks. I interviewed at Apple (Paris) in Sept 2017
Interview
I had a phone call to organize an online test interview first. After that interview, I had a 30 minutes phone interview, where the person kept asking me to which position I applied to.
Interview questions [2]
Question 1
Please respond the question in Spanish. As a customer, provide some examples of what you consider an excellent customer experience when contacting support?
This excersie is to assess your level of written English (spelling, grammar) as well as your ability to write an email response to a customer (email style).
Scenario: You are working as a customer service representative in Banking Online Support and receive the following email from a customer. Please respond in an email to the customer providing assistance with the query.
Customer Name: Jon Smith
Email: john.smith@apple.com
Support Subject: Account and Billing
Issue: Can not log in
Comments: Hi Bank Support, I cannot log in to my online Banking Account. Can you please help me?
I first spoke on the phone with a recruiter then scheduled an interview virtually. We role played a series of potential scenarios and they asked some questions. It was pretty straightforward and flowed really smoothly.
Interview questions about culture or apple after that.they check my confidence and trust because it is most important in all company. trust makes us friendly with company and just because of it we all did it very smoothly and enjoy the work