I applied online. The process took 1 day. I interviewed at Apple (Orlando, FL) in Jan 2013
Interview
You need to create an account on the apple site.
They call you and ask 2 questions.
1. What is a hard drive.
2. What is an external component.
If you get through that they setup a skype interview.
In that interview they ask questions like this "from what i remember".
1. Describe RAM what how it works.
2. How do you trouble shoot an apple product that can not connect to the web. Phone or tower.
3. What apps do you use? Yes you need to name some.
4. What does the icon look like that connects you to the web and other devices.
5. Why do you want to work for this company.
6. If someone calls and they broke their macbook. What steps do you take to assist them.
7. Name a time when you had to use customer service.
8. Someone can't send emails but they can receive. How do you solve it.
If you get through that. They will shoot you an email for a 3rd interview. I am awaiting that one myself.
Interview questions [1]
Question 1
The customer service questions got me. Due to me never really having to deal with that. Also, the tech support questions got me a little. I did not know if they wanted me to solve all the problems right on the phone...
Phone call, followed by a technical interview, followed by a video generated interview. Interesting process, takes a few weeks to hear back but working with apple is work it, great standard there
I first spoke on the phone with a recruiter then scheduled an interview virtually. We role played a series of potential scenarios and they asked some questions. It was pretty straightforward and flowed really smoothly.
Interview questions about culture or apple after that.they check my confidence and trust because it is most important in all company. trust makes us friendly with company and just because of it we all did it very smoothly and enjoy the work