Phone call, followed by a technical interview, followed by a video generated interview. Interesting process, takes a few weeks to hear back but working with apple is work it, great standard there
I applied online. The process took 4 weeks. I interviewed at Apple (Seattle, WA) in Feb 2015
Interview
Applied online.
I got a call about a week later from a HR rep, she asked me some general questions about the job and my availibility. We then went into a few technical related questions to test my knowledge. I.e. 'What would you tell a customer who called in and said they had a screen that wouldn't turn on?'. She then forwarded me on to my first stage interview(this was about a weeks wait). My stage 2 interview invitation came via email. I was allowed to choose between Skype and Facetime, I chose Skype. The day of the 2nd interview we talked about technical questions (listed below), there was about 6 of them. He also asked me to do a role-playing scenario where a general question was asked about a customer calling because there Ipad would not play sound and what should they do. I was then told about my 3rd and final interview with the hiring manager, that is in a few days. All in all a very straight-forward experience. Everyone has been very kind and extremely professional.
Interview questions [3]
Question 1
Tell me a time where you had a very upset customer, and were able to go above and beyond to help them out and resolve the situation?
I first spoke on the phone with a recruiter then scheduled an interview virtually. We role played a series of potential scenarios and they asked some questions. It was pretty straightforward and flowed really smoothly.
Interview questions about culture or apple after that.they check my confidence and trust because it is most important in all company. trust makes us friendly with company and just because of it we all did it very smoothly and enjoy the work