The process involved an initial application followed by a screening call with a recruiter. This was followed by one or two interviews with team members, focusing on customer service, problem-solving, and cultural fit. The interviewers asked behavioural questions and scenarios related to handling customers and troubleshooting. Overall, the process was structured, professional, and gave a clear understanding of the role expectations.
No offer
Negative experience
Difficult interview
Application
I applied through a recruiter. The process took 1 day. I interviewed at Apple (Akron, OH) in May 2015
Interview
Was taken into a group room where we were basically told how wonderful apple is and how magical the world of computing can be, then we were interviewed by *surprise* the person next to you and fellow interviewee. We were asked what super power we'd choose and to share a positive work experience. Naturally this is like playing the telephone game with the interviewee often not getting the story correct (he screwed up mine) and possibly cost me the job. overall not a good experience. I understand Apple may not have time for traditional interviews, but I was unable to sell my skills as a result. It would have been easier if the other man was eliminated and we described ourselves. In short- traditional interviews are better and exist for a reason.
Interview questions [1]
Question 1
What super power would you choose if you could have one?
Name a time you went above and beyond for a customer.
Name how you dealt with a difficult customer.
Erstes Vorstellungsgespräch - 20 Minuten. Sehr angenehm und professionell. Solange man sich bisschen damit beschäftigt, wird es gut laufen. Man muss sich auf jedenfall selbstbewusst und sozial darstellen. Viel lächeln und aktiv zuhören. Stelle auch deine eigenen Fragen, mach es klar dass du die Website dir angeschaut hast und dass du wirklich interessiert bist. Apple ist es egal was du weißt, sei einfach ehrlich und transparent.
I applied online. The process took 3 weeks. I interviewed at Apple (San Diego, CA) in Mar 2026
Interview
One group interview as well as a phase 2/3 interview with the store manager and possibly the director (i didn't make it past the second interview) but everything is straightforward and mainly behavior questions.
Interview questions [1]
Question 1
How is your performance measured in your current or previous role?