I applied online. The process took 2 weeks. I interviewed at Apple (Milwaukee, WI) in Apr 2013
Interview
Started with a brief phone call that just asked some very general questions and gave me an opportunity to ask questions. I was asked some very general technical troubleshooting questions but they were extremely basic. Also did a quick roleplay of a common call.
Second interview was a Skype interview with a team manager. We were both on video and I was asked some more very general technical troubleshooting questions but was mostly to have the manager get an impression of me.
asked general questions about how you would deal with customers in various scenarios, positive and negative. and then do an example call with the interviewer from start to finish, then various personal questions
Asked about prior work, current schedule, knowledge regarding subject matter. I didn't get into any informational interview questions until the third interview. The first two interviews were practically all formal greetings and making sure there aren't schedule or schooling conflicts.
Interview questions [1]
Question 1
How capable is your at home environment of catering to an advisor work position
Normal behavioral questions interview. Was mostly a conversation and previous experiences that could help with the position. Tell me about a time where... etc. Interviewers were very nice and it was a good experience.