I applied in-person. The process took 6 days. I interviewed at Asurion (Nashville, TN) in Dec 2014
Interview
They interview based on coaching method and experience. What is your coaching style, give basic examples to scenario based interview questions. Scenarios have to do with struggling agents and how you hold them accountable to their commitments, how you deliver tough to accept organizational changes that you may/may not fully agree with.
Interview questions [1]
Question 1
How would you handle a basic tough decision to explain and motivate your team to perform to a new business decision that you do not agree with.
I applied through a recruiter. The process took 2 weeks. I interviewed at Asurion in Jan 2020
Interview
Interview process was very thorough and well explained! Enjoyed talking with the recruiter and she made points to everything I said with much clear representation of an understanding. Really great experience, I’d take the interview twice if possible!
Interview questions [1]
Question 1
How did I approach another employee when they were having a bad day on a scheduled shift?
I applied online. The process took 3 weeks. I interviewed at Asurion (Phoenix, AZ)
Interview
I applied online. Received an email from a recruiter and we set up a phone screening. After the phone screening, I was invited to a face to face interview with two managers from the department I was applying for. They were both casually dressed - one too casually - wearing a t-shirt and jeans.
They asked good questions revolving around metrics, coaching style, etc. One of the managers had her phone with her * with the sound on* and she would glance at the screen whenever it would make a sound, which I found unprofessional. She appeared bored and disengaged throughout the interview.
I was advised I would hear from the recruiter within 24-48 hours. After a week of radio silence, I reached out to the recruiter asking if she could share an update. She replied stating I was not selected for the position.
Another week later I received an automatically generated email from Asurion again advising me I was not selected for the position.
Interview questions [1]
Question 1
Tell me about a time you had to address an employee's performance who wasn't meeting their metrics and how you approached it.
I applied online. The process took 1+ week. I interviewed at Asurion (Nashville, TN) in Nov 2018
Interview
I was first contacted by a recruiter via email and had a phone conversation with him same day to go over job details, etc. During the initial call I was told to complete a video interview. I was contacted next day with an interview date.
The face to face interview was pretty straight forward, well organized and started on time. I had to meet with two sets of people including HR, hiring manager and dept. director.
Interview questions [2]
Question 1
Describe a time that you had to deal with a difficult situation. how did you handle it and what was the outcome?