I applied online. I had to submit a personality and skills test. An initial recruiter contacted me and asked me just a few questions as well as to make sure I would accept salary, start date and schedule, none of which were negotiable. She then referred me to have an additional phone interview the next day, which was about 30 minutes. These questions and expectations were probably the hardest of the entire process. Be specific and have behavioral examples ready. They hate generalizations. This recruiter is the recruiter I would work with for the rest of the process. She set me up for a face to face interview the next day. A team lead had me listen to a few calls to get an idea of what I would be doing. The team supervisor asked me questions. I was then referred to the department manager for final approval. By the end of that discussion, she advised me she would suggest to the recruiter I be given an offer. The recruiter called me within 15 minutes after I left the property. They then do a check of your work history. DO NOT lie. If you were fired, be honest. I know others that were hired even with this history. They are looking for your overall ethics as well as the actual references. The checks are very detailed. Fingerprint background is also done. Your offer is contingent on these checks coming back clean. You give them permission to do a credit check and I have heard they are only looking to make sure you don't owe banks any collections, foreclosures, etc. Again, they are looking at high ethics.