The process took 4 weeks. I interviewed at Bank of America (Tampa, FL) in Jun 2010
Interview
I applied online at bankofamerica.com/careers. The first step is an initial phone call where they verify that you're interested in the position and want to move forward with the process. You are sent an email that contains a skills/personality assessment that you must pass to be considered further. After that I had a phone interview that occurred around the same time that the background check is conducted. You must accurately submit your residence(s) and job(s) for the past 10 and 5 years, respectively. At the end of the phone interview a 1:1 interview was scheduled. That interview had mostly generic position related questions, and arming yourself with company specific information + preparing some answers is absolutely recommended. I received an offer about 10 days after the 1:1 interview.
Interview questions [1]
Question 1
What was a time you provided an exceptional customer service experience? Where do you see yourself in 5 years?
Online application for this job I was not very prepared for it as it is not my main field but wanted to try to change careers and I thought it would be an opportunity to work on my communication skills
Very upfront with open ended questions. Had to do a mock phone call in front of the hiring manager and another representative. It was a little intimidating but I survived.
Interview questions [1]
Question 1
They asked me specific questions about my sales goals and what are my specific methodologies.
Long, it was a nice process but asked a variety of questions. some of the questions pertained to other times working with clients but other questions were more personality driven
Interview questions [1]
Question 1
Name a time you had to help a client and it was difficult