I did a resume drop on a career website for an Entry Recruiting/HR Position. I received an email within the next week to schedule a phone interview. The phone interview lasted about 40 minutes and was very friendly and conversational. At the end of the phone interview the recruiter said that she thought I would be an excellent fit for the Tier 1 Technical Support position. She scheduled a phone interview with the head of the Tech Support Team three days later. The next phone interview was also very upbeat, friendly and lasted about 30 minutes. Later that day I received an email inviting me for an onsite interview. The onsite interview consisted of four 30 minute interviews. Each interview was up to the discretion of the person getting it. Two were very conversational, about my past work an opinions on customer service. Two were more puzzle and problem solving focused.

First round is a pre-recorded interview of 6 questions some technical and some behavioral and you see different members of different teams. You have thirty seconds to prepare an answer and two minutes to answer the questions.