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      Customer Success Manager (CSM) Interview

      5 Jan 2022
      Anonymous employee
      Redwood City, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Box (Redwood City, CA) in Oct 2021

      Interview

      This was a very efficient and standardized process. A recruiter reached out for a quick meeting. Then I met with a few individuals independently. After that, i had a group presentation and a few more one on one interviews to follow-up on the presentation and meet the cross functional team members.

      Interview questions [1]

      Question 1

      To describe your background in this field as well as to create and present a mock SBR.
      1 Answer
      1

      Other Customer Success Manager (CSM) interview reviews for Box

      Customer Success Manager (CSM) Interview

      1 Dec 2023
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Box

      Interview

      Consisted of a recruiter phone screen, hiring manager screen, 4 distinct 30 minute 1:1, and a 4 person panel/demo. The participants were friendly and the process was efficient. Each of the interviewers had a different set of questions and also left time for me to ask questions.

      Interview questions [1]

      Question 1

      They asked to prepare a mock business review with a customer and make recommendations based on their business strategy.
      Answer question
      2