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      Capital One

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      Customer Service Representative Interview

      4 Mar 2020
      Anonymous interview candidate
      Plano, TX
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at Capital One (Plano, TX) in Feb 2020

      Interview

      I applied online, took an assessment which was super long. A recruiter called me and I explained my experience and what I’m looking for within the company/position. She liked my answers so she set me up with an interview. She also assisted me with what kind of questions they would ask. That was very helpful. She had set up the interview and it was in 2 weeks (February 20,2020) I had gotten to the interview and checked in with security, a recruiter walked me to the interview room she asked me if I wanted anything to drink I said water and she also showed me the bathroom. The recruiter asked me to let her know if my interviewer didn’t arrive on time. She was late so I called the recruiter saying oh she’s not here yet. She didn’t even apologize neither did the person interviewing me, so unprofessional! I first got the behavioral question interview and it went alright; at that point I was nervous cause she had come in late kinda shows I’m not a priority. Second interview was with a man and he was a supervisor for the position I applied for which was Auto Navigator. Basically it was a job fit interview... I thought it went very well but guess not. This company seems super competitive because both of my aunts are super smart women and they both got turned down here! Whatever, their loss.

      Interview questions [1]

      Question 1

      Tell me about a time when you were put in a high pressure situation
      Answer question

      Other Customer Service Representative interview reviews for Capital One

      Customer Service Representative Interview

      11 Mar 2026
      Anonymous interview candidate
      Alabang
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at Capital One (Alabang)

      Interview

      It needs to quick and short for only about 30 minutes. You need to answer direct to the point to the employer as the allotted time is only 30 minutes per applicant.

      Interview questions [1]

      Question 1

      Tell me about yourself What is your weakness How do you handle irate customer
      Answer question

      Customer Service Representative Interview

      7 Aug 2025
      Anonymous employee
      Fredericksburg, VA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Capital One (Fredericksburg, VA) in Jul 2025

      Interview

      First was a phone screen asking basic questions about the job role very easy and recruiter was nice next interview was a two step first was a job fit going over the position and your resume throughly after that was behavioral interview with star format questions both interviewers very nice and willing to answer any questions

      Interview questions [1]

      Question 1

      Tell me about a time where you helped a customer through an issue related to financial
      1 Answer

      Customer Service Representative (CSR) Interview

      12 Jun 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Capital One

      Interview

      Theyve made me depressed What a poorly designed assessment. It felt like a waste of time and now I'm left feeling incredibly disheartened and questioning its relevance.the outcome has left me feeling really down.

      Interview questions [1]

      Question 1

      are you more relaxed or stress
      Answer question
      1