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      Citizens

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      Personal Banker Interview

      6 Apr 2017
      Anonymous interview candidate
      Cleveland, OH
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. The process took 1 week. I interviewed at Citizens (Cleveland, OH)

      Interview

      I was referred by another employee to interview as a banker. The interview went well. I really meshed well with the branch manager but there were a lot of concerns I had about the position that caused me to turn it down. The branch manager didn't sell the position. More like convinced me it wasn't a good idea. She told me I would be responsible to open a certain amount of accounts but because it was in a poorer community keeping accounts open was difficult. She gave me the example that I could open 40 accounts a week but only 7 would count because people don't keep their accounts open long enough. She recommended that I branch out to family members and college classmates to open with. That sound ridiculous to me. She wasn't sure if I would get benefits because I would be less than 20 hours (the answer is no). In the end, it was a peak time banker position. I could not understand how I could be a teller and a banker and still meet my account opening quota with just 18 hours a week. I knew I didn't want the position before I even left out. I spoke with the employee who referred my later about the interview and she told me that all of this was all ridiculous and untrue. I should not branch out to family members and college classmates for accounts etc. I was a teller at another bank and she asked what my rate was. I told her and she said she thinks she can match it. Really? If that is the case I may as well stay a teller. I'll have more hours and possibly better pay. The manager who interviewed me was later fired for circumstances I am not sure of but I have an idea.

      Interview questions [1]

      Question 1

      One of more disturbing questions I was asked was what would you do if you were speaking with a customer and notice something crawling on them. How would you react? Explain a time where you went above and beyond for a customer Strengths and weaknesses How does your career history relate to this position Are you comfortable and confident with upselling
      Answer question
      4

      Other Personal Banker interview reviews for Citizens

      Personal Banker Interview

      31 Mar 2025
      Anonymous interview candidate
      Beaver Falls, PA
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at Citizens (Beaver Falls, PA)

      Interview

      I applied online and was brought in for a brief 20 minute interview. It was pleasant. Within a few days I received an offer in email. Almost everything was digital.

      Interview questions [1]

      Question 1

      If I had any relevant sales experience, and if I would feel comfortable having quotas. If I remember correctly, it was about proposing loan refinances.
      Answer question
      avatar
      Citizens response
      1y
      Thanks for sharing your experience. We're sorry the role didn't work out, but hope you have success in your career exploration and development.

      Personal Banker Interview

      28 Feb 2025
      Anonymous interview candidate
      Fairview, Westchester, NY
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at Citizens (Fairview, Westchester, NY)

      Interview

      The interview process for the Relationship Banker position at Citizens Bank typically involves multiple stages, designed to assess both technical banking knowledge and customer service skills. Here’s a step-by-step breakdown of what to expect:

      Interview questions [1]

      Question 1

      Tell me about a time you went above and beyond for a customer.
      Answer question
      avatar
      Citizens response
      1y
      Thanks for sharing your thoughts. We're glad you had a positive experience and wish you the best of luck in your career exploration.

      Personal Banker Interview

      7 Aug 2024
      Anonymous employee
      Boston, MA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Citizens (Boston, MA)

      Interview

      In person, get to know each other and discuss resume and role duties. Overall laid back, effective and productive use of time. I wish more companies did this In person, get to know each other and discuss resume and role duties. Overall laid back, effective and productive use of time. I wish more companies did this

      Interview questions [1]

      Question 1

      Walk me through your resume
      Answer question
      avatar
      Citizens response
      1y
      Thanks for sharing your experience and for joining our fantastic team. Welcome aboard!

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