Citizens Reviews

Updated 6 May 2021

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3.6
69%
Recommend to a Friend
84%
Approve of CEO
Citizens CEO Bruce Van Saun
Bruce Van Saun
1,004 Ratings
Pros
Cons
  • "Can be heavily focused on sales goals(in 122 reviews)

  • "Upper management not really making their minds up about what they want(in 114 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Featured Review

    "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Personal Banker in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens full-time for more than a year

    Pros

    Benefits support pay and manage my

    Cons

    Technology could definitely use an upgrade but they are working on it

    Citizens Response

    March 24, 2021Project Manager

    Thank you for your great rating! We're always looking to provide programs and benefits that support our colleagues. We've also made a huge investment in digital technology to ensure we support you and our customers well into the future.

  2. "bricber"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Solution Consultant in Chennai

    I have been working at Citizens full-time

    Pros

    good place to work. Nice environment

    Cons

    Nothing. You can't get another good one.


  3. "good"

    4.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Citizens full-time

    Pros

    depends on team which you got

    Cons

    depends on people your r working with

  4. "Opportunity to return to previous position"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Appraisal Analyst III - 211786 Position in Glen Allen, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Citizens full-time

    Pros

    Leadership quality, in this company, is unusual in my experience. Company focused, for the good of all, however, inspire a family-like culture.

    Cons

    Lack of flexibility for start and end times per day. Everyone starts at eight and ends at five. This lack of flexibility leads to mass incoming and outgoing for job site. A perpetual traffic jam in parking lot and elevator usage.

    Continue reading

    Citizens Response

    April 30, 2021Project Manager

    Thank you for your thorough analysis and for the high mark! We know that providing flexibility is so important today and have worked diligently to accommodate the work/life needs of every colleague. We wish you continued career success!

  5. "Threw me away"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Licensed Banker in Cranston, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Citizens full-time for less than a year

    Pros

    Citizens bank is a great bank to work for if you’re a hard worker and come with experience. Their training is pretty extensive for the size of the bank.

    Cons

    They hired me based on me passing all of my licensing exams…only allowing me to move on if I got a 65 or better. FINRA allows people who fail to retake the exam. I failed my first exam and they didn’t help me find a new position and I lost my job

    Continue reading

    Citizens Response

    May 5, 2021Project Manager

    Thank you for taking the time to share your feedback. We're sorry to hear you did not enjoy your time with us. If you'd like to share more so that we can look into your concerns, please contact the HR Service Center at 1-866-472-8234 or our anonymous alert line Right Call at 1-877-495-4727.

  6. Helpful (1)

    "Great work life balance, little reason to stay"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Consumer in Boston, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Citizens full-time for more than 3 years

    Pros

    Citizens gives new hires 4.5 weeks of vacation. Work life balance is highly encouraged! Very smart leaders that are great resources to learn from.

    Cons

    Bonuses are not paid to corporate consumer colleagues until VP (6+ years from new hire). Promotions aren't as much based on merit as they are opportunity (you won't move up in title or pay until someone above you leaves or you switch business lines). Management talks about "bleed green or reconsider working here", but they do not invest in young talent. They make no effort to incentivize early career employees, do not try to retain, and don't even conduct exit interviews because they aren't interested in changing the culture.

    Continue reading
  7. COVID-19

    "Amazing company, culture, vision for the future and leadership team"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Core Banking in Westwood, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens full-time for more than 3 years

    Pros

    The leadership team truly cares about colleagues and making sure that we are transforming the bank to move us forward. You can tell the leadership team is very focused on the future and they have shared bold strategy to move us forward. Great focus on diversity, equity, and inclusiveness. So many support groups to help colleagues network and meet people across the organization. They take a chance on colleagues with talent and recognize transferable skills to give them opportunities in different places of the organization.

    Cons

    Technology challenges from time to time, but I know the team is working on plan short-term and long term to address...but can be hard to service and move business forward with the challenges that we as experience as colleagues.

    Continue reading

    Citizens Response

    March 15, 2021Project Manager

    Thanks for sharing your thoughts with us! We're glad to hear you enjoy working with us and appreciate our colleagues, recognition, culture and focus on diversity! Also, know that we've doubled our investment in technology and are on a journey to transform our tech across the company. We're glad to have you on our team!

  8. "Good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Infrastructure Engineering in Providence, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens full-time for more than 5 years

    Pros

    good benefits, good corporate direction

    Cons

    Going through Agile transformation, moving to a flat management structure. Working to mature the agile process.

  9. "Great benefits, low resources"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Human Resources Business Partner in Boston, MA
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Citizens full-time for more than a year

    Pros

    Great benefits. Co-workers are fantastic. A lot of business growth

    Cons

    Not enough HR colleagues to handle volume of work. Exhausting expectations

    Continue reading
  10. COVID-19

    "Amazing company!!!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Personal Banker in Middleburg, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens full-time for less than a year

    Pros

    I want to start off by saying everything from my interviews to my first has been nothing short of amazing! Ive never felt more welcomed by a company than I did by Citizens. The training has been a little different then what Im use to due to covid, but Citizens has made sure to accommodate all of our different learning styles. For example, my manager Iryna has worked with me since the day I stepped foot into the branch allowing me to sit in on Citizens reviews and whatever else the client needs to help their financial needs and goals..

    Cons

    Our computers definitely need upgraded but they're working on that.

    Continue reading
Viewing 1 - 10 of 2,647 Reviews

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