I applied online. The process took 2 days. I interviewed at Convergys (Laredo, TX) in Oct 2015
Interview
i applied online they called me the next day and set up an appointment for the next day . the interview is just a typing test and then some easy question for the interviewer
Interview questions [1]
Question 1
have u ever depended on someones opinion to do something and what was it about
I applied online. The process took 5 days. I interviewed at Convergys (Appleton, WI) in May 2019
Interview
The process took nomore than a week. After applying at Convergys, I recieved a call 2 days later for an in-person interview. After the interview, they did a small tour around the building and offered a position on the spot.
I applied in-person. I interviewed at Convergys (Jacksonville, NC)
Interview
It was a couple steps but none too difficult, it was a brief interview answering basic interview questions i.e What experience do you have with customer service, tell me a time you had to calm a customer down, questions on sales experience. Then a brief typing test which was literally 1 minute. Once they accepted me to the next stage we then had a group meeting to give us more info on the work we would do and they explained the attendance policy and asked if I needed time off over the next 90 days, we did a short role play which was not difficult and it was not something scary and I hate being put on the spot I front of strangers, after that they did a brief back ground check and a drug test and then I was offered the role.
Interview questions [1]
Question 1
What experience do you have with customer service, tell me a time you had to calm a customer down, questions on sales experience, tell me a time you used a positive customer service experience to improve your skills. What's your most successful sales experience.