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      Dell Technologies

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      Technical Support Specialist Interview

      24 Mar 2025
      Anonymous employee
      Oklahoma City, OK
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Dell Technologies (Oklahoma City, OK)

      Interview

      Over the phone interview with one of the hiring managers that took around 15 - 20 minutes. Straight forward basic technical question interview that any one with basic troubleshooting understanding will know.

      Interview questions [1]

      Question 1

      What to check for if the monitor is a black screen.
      Answer question

      Other Technical Support Specialist interview reviews for Dell Technologies

      Technical Support Specialist Interview

      26 Sept 2019
      Anonymous employee
      Oklahoma City, OK
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Dell Technologies (Oklahoma City, OK) in Jun 2018

      Interview

      The interview process was quick, easy, and did not have to jump through hoops. The interview itself, the manager was super nice and not intimidating at all. My interview took about 40 minutes.

      Interview questions [1]

      Question 1

      Super basic troubleshooting steps for computer hardware, any basic knowledge in the IT field, you should be fine. with a system not connecting to a wireless network, what would you do?
      1 Answer
      1

      Technical Support Specialist Interview

      8 Jun 2018
      Anonymous employee
      Bracknell, England
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at Dell Technologies (Bracknell, England) in Jun 2018

      Interview

      I had an interview the day after I applied for the role, both members interviewing me were very friendly. There were some quick fire technical questions asking about troubleshooting a "blue screen" issue, setting up printers and some inquiry into my knowledge of windows basic troubleshooting skills. They seemed interested in my personal life and what id actually put on my CV, my future aspirations and offered me job prospects that would help with my future that they could provide which was great for an interview.

      Interview questions [7]

      Question 1

      How would you deal with a blue screen issue? and is that a hardware or software issue?
      1 Answer

      Question 2

      What are some of the issues have you dealt with involving software/hardware?
      Answer question

      Question 3

      When have you exceeded yourself in helping a customer in IT support?
      Answer question

      Question 4

      How have you dealt with angry customers in the past?
      Answer question

      Question 5

      What are your future goals/ambitions?
      Answer question

      Question 6

      What do you know about Dell/Dell EMC?
      Answer question

      Question 7

      Do you have any experience support servers or working with data?
      Answer question

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