I applied online. I interviewed at Firstsource Solutions (Colorado Springs, CO) in Nov 2020
Interview
Typical interview questions, what are your strengths/weaknesses etc.
Second phone interview was much of the same.
after the second interview, hr will contact you again to ask about you having reliable transportation and whether you can prove your education (they require either a transcript or degree to prove it)
Interview questions [1]
Question 1
What is more important, providing excellent customer service or providing excellent tech support.