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      Hilton

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      Guest Service Representative Interview

      17 Jun 2017
      Anonymous interview candidate
      No offer
      Negative experience

      Other Guest Service Representative interview reviews for Hilton

      Guest Service Representative Interview

      9 Feb 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      Average interview

      Application

      I applied online. I interviewed at Hilton in May 2017

      Interview

      I applied online. One day later I got an email to take a virtual interview which I did the next day. They said that they would be in touch within a few days on their email. I heard back about two weeks after the interview, possibly slightly longer with a big fat rejection. During the interview there was a section of video taped interview questions you answered, next some information about the position, and lastly some technical questions about a computer, etc. it took about 35-40 minutes for me to finish the interview on hireVue.

      Interview questions [3]

      Question 1

      What would you do if your friends didn't wanted to do next?
      Answer question

      Question 2

      Why do I want to work here?
      Answer question

      Question 3

      If I am willing to work 40 hours a week and specific times?
      Answer question
      avatar
      Hilton response
      8y
      Thank you for your review and feedback on your interview process. We appreciate you being candid with us. Our goal is to always share the light and warmth of hospitality, so we’re sorry you did not have a positive candidate experience. We thank you for your interest, and we hope you’ll consider us in the future.

      I interviewed at Hilton

      Interview

      Great. Wonderful employee and great service. I would refer them to friends and family. I love the structure of the hotel beautiful scenery. I enjoy staying there and I felt comfortable and safe.

      Interview questions [1]

      Question 1

      How world I deal with an upset guest?
      Answer question

      Guest Service Representative Interview

      2 Jul 2024
      Anonymous employee
      Biloxi, MS
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Hilton (Biloxi, MS) in Jun 2024

      Interview

      Interview process was friendly nice and great staff of individuals who interviewed me. I was very comfortable. The staff was the best. I think this was the best interview I have had in a long time.

      Interview questions [1]

      Question 1

      How do you deal with a disgruntled customer?
      1 Answer

      Guest Service Representative Interview

      11 Dec 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at Hilton

      Interview

      They use a virtual app called hirevue. Extremely easy to use nothing special to download. They send you an invite via a link. Once complete and if selected they email an offer letter and next steps for onboarding and training dates. They confirm address to send equipment.

      Interview questions [1]

      Question 1

      Typical describe work history and education
      Answer question