Applied online and sent resume and cover letter, got a phone call one month later asking to set up a phone interview. Phone interview was done with two front office managers and took about 15 minutes with basic scenario questions as mentioned by others (how to handle unhappy guest, best customer service moment etc.) After phone interview, set up in person interview. In person interview was with two front office managers and went through many of the same questions as in the phone interview, also went through experience and resume. Interview lasted about a half hour. Got a call on my way home to come back in a few hours for further interviews with the head front office manager and the hiring manager. This interview also included pretty much the same questions as the other two, but was a little more relaxed and less structured. After about 30 minutes, they left to discuss the interview. Came back about 10 minutes later and took me to the HR office where I was offered employment and filled out paperwork. Told me they would call me when background check and paperwork was complete. They contacted me two weeks later to inform me that the paperwork was complete and provided me with a start date. From the time i filled out the application to the time i completed my first day was about 9 weeks