I applied through an employee referral. I interviewed at HubSpot (Singapore) in Feb 2018
Interview
It was an online interview using a third party website. Before you start your interview, there are practice questions to test it out first before attempting the real thing. Upon starting the official interview, you'll be led to a page with guidelines (30 seconds to read the question, 2 minutes to answer) and also a video recorded by the recruiter to share about the company and to ask you to relax. I found that really helpful in calming the nerves! They said that a 30s answer is better than blabbering for 2mins, so don't have to worry about not stretching your answer to the full duration. A total of 7 questions, 1 written response.
Interview questions [3]
Question 1
Describe a scenario when you had to troubleshoot for a customer.
Our SingSpot recruitment team is simply stellar, so glad you had a wonderful experience and thank you for sharing your feedback with us, I'm deeply grateful! Also please thank the employee who referred you for me, we are super grateful that you were referred our way! -Katie
Other Customer Support interview reviews for HubSpot
Great, organized, clear expectations. I found that, while the process was very corporate, they have managed to create an environment that values prospects. They know that every candidates experience matters and reflects their ethos.
Number of rounds with different competencies assessed by combination of team members, team manager and senior level staff.
They assessed by organisational skills, technical aptitude and fit for the team.
Interview questions [1]
Question 1
Give an example of a time with you coached a team member,
I applied through a recruiter. The process took 2 weeks. I interviewed at HubSpot (Dublin, Dublin) in Apr 2024
Interview
The process started with a brief introductory phone call with an HR representative. The second stage was a practical role-play interview where I had to resolve a customer's issue using a chat simulation. I shared my screen throughout this task, using the company's knowledge base, Google, and AI tools to find a solution. The focus was clearly on my problem-solving method rather than just getting the right answer. The final stage consisted of three consecutive interviews with a hiring manager and two team leads, where they asked standard behavioral questions. The entire process was very efficient and took less than two weeks.
Interview questions [1]
Question 1
Tell me about a time you had to deal with a difficult or angry customer. How did you handle the situation, and what was the outcome?
