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      Customer Support Manager Interview

      17 Apr 2018
      Anonymous interview candidate
      Dublin, Dublin
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 5 weeks. I interviewed at HubSpot (Dublin, Dublin) in Apr 2018

      Interview

      I had 2 phone interviews (with recruiter and manager), 2 interviews online (both with managers) and final onsite F2F/online interview (with 4 managers+VP). Hubspot invited me to their office for final interview (all expenses covered), which was way beyond my expectations.

      Interview questions [1]

      Question 1

      What was hardest feedback you received? What would you expect from your peers in the start of the role? And other usual questions related to the role.
      Answer question

      Other Customer Support Manager interview reviews for HubSpot

      Manager, Customer Support Interview

      8 Nov 2021
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at HubSpot in Oct 2021

      Interview

      I had a great experience interviewing with Hubspot! The first round was with a recruiter and he let me know right away that he would like to schedule me for the next round. The recruiter was helpful and gave me tips for the next round and helped me prepare. From there, I was scheduled for a 30 minute zoom interview with a senior manager. The questions were fair and relevant. A few days later, I received communication from my recruiter that they would like to move me forward in the process. Before scheduling my next interviews, I had another call with my recruiter to help prepare me for the next steps. The next round consisted of three 30 minute zoom calls with senior managers on the support team. I felt well prepared and confident going into each interview. A few days later, I received an email letting me know that I was not selected to move forward. However, my recruiter gave me the option to schedule a call with him to receive feedback. The feedback was actionable and helpful and left me feeling encouraged to try again in the future. This entire process took less than 3 weeks. Even though I was not selected to continue forward, this was the best interview experience I have ever had. I appreciate hubspot and the recruiting team that has worked to create an interview experience where the candidate feels valued and appreciated.

      Interview questions [1]

      Question 1

      How do you promote diversity and inclusion when leading a team? How do you coach under performers? What is the ideal state for a customer support team in relation to the rest of the company? What kind of impact can customer support make on a business?
      Answer question
      2

      Customer Support Manager Interview

      29 Sept 2021
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at HubSpot in Sept 2021

      Interview

      I had 2 interviews - one with the recruiter who reached out to me via LinkedIn and one with another recruiter. If I had passed the second interview, I would've had a zoom call with a senior manager. First interview was good. I treated this more like an open conversation with the interviewer since I didn't have any experience with Hubspot. He was very engaged during the interview so it felt easy for me to open up about my experience with leading a support team and what I was looking for in a company. He gave me great feedback on what I can work on for the next stage of the interview process (use STAR format to keep answers concise). I had a lot of questions for him about Hubspot and he patiently answered all of them Second interview was very similar to the first. The interviewer was using speaker phone so it was really hard for me to hear what he was saying since there was a lot of echo. I had to ask him to repeat himself a few times so I was a little annoyed. He seemed disconnected from the start of the interview so it was difficult for me to stay engaged (I am the type of person to match the other person's energy when speaking to them). His first couple questions were the exact same as the last interview. Only difference is that he asked about how to foster a safe inclusive environment and how to handle underperforming and top performing employees. I was a little more prepared for this interview by keeping my responses concise. I had already asked all the questions I had with the first recruiter so I didn't have any questions for him other than what would the next steps be if I passed this interview phase. I probably would've saved some questions from my first interview had I known the interview process had so many steps

      Interview questions [3]

      Question 1

      Why are you looking to change jobs/what are you looking for in a company?
      Answer question

      Question 2

      How would you handle a situation where you had an underperforming team member?
      Answer question

      Question 3

      What are the KPIs you use to judge performance?
      Answer question