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      Customer Support Specialist Interview

      27 Apr 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied in-person. The process took 2 weeks. I interviewed at HubSpot in Apr 2018

      Interview

      The process was very straight forward with basically three separate stages for me. First I was talking to a HubSpot recruiter, asking basic questions about motivation, ability and previous skills. After that I had a phone interview with a team leader going further into behaviour questions (STAR stuff like “Name a situation where you turned a customer around in the past”). Both these interviews lasted somewhere between 20 and 40 minutes. I was then invited for an in-person interview in the Dublin office, but as I was situated outside of Europe at the time, I had the opportunity to do a series of video interviews instead (four interviews in total lasting about 2-3 hours) consisting of technical questions about the software, culture fit and if you’re the right fit for the actual role. The process is transparent and you will get helpful tips about what to expect and what may be asked of you. Everyone I was in touch with was extremely helpful and open to questions along the way. My personal tip before facing any interview with HubSpot is to create a free account and use the program as much as you can ahead of time and complete the free Inbound certificate they provide on HubSpot Academy. While you’re here, use Glassdoor to collect all kinds of possible questions mentioned in reviews and answer them in writing for yourself so you are prepared for what’s to come. HubSpot expects a lot from new hires, so show initiative from the first interview and bring the effort. If you do, you should be fine.

      Interview questions [4]

      Question 1

      Teach me something new
      Answer question

      Question 2

      Name a situation where you turned an angry customer around.
      Answer question

      Question 3

      How do you cope with stress/organize yourself?
      Answer question

      Question 4

      Have you learned something new recently? If so, what and how did you go about it?
      Answer question

      Other Customer Support Specialist interview reviews for HubSpot

      Customer Support Specialist Interview

      1 May 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at HubSpot

      Interview

      It is a 5 step interview process, with the 1st one being a phone screening, then a video call/interactive assignment, and then finally three 30 minute back to back interviews for the 3rd and final round.

      Customer Support Specialist Interview

      22 Apr 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at HubSpot in Apr 2026

      Interview

      Three rounds: -Screening with recruiter -Technical (live troubleshooting with a manager) -Behavioral (3-30 minute interviews with managers) The recruiter offers prep sessions before the 2nd and 3rd rounds. Take advantage of them as they’ll explicitly walk you through how to prepare.

      Customer Support Specialist Interview

      12 Sept 2025
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at HubSpot

      Interview

      Long hiring process; about 3 to 4 rounds in total. First was with HR for screening call. She was very friendly and professional. Good experience and she even gave me feedback post-interview to help me improve.

      Interview questions [1]

      Question 1

      Why do you want to join HubSpot?
      Answer question