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      Associate Customer Support Specialist Interview

      19 Mar 2019
      Anonymous employee
      Singapore
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 7 weeks. I interviewed at HubSpot (Singapore) in Jan 2019

      Interview

      My interview experience with Hubspot (Singapore) was the best interview experience that I have had thus far; from how the interview process is designed, right down to the execution of it, you can tell that it truly comes from the HEART! Here is how the interview process went: 1. Video interview 2. Phone screening by HR 3. Manager interview via Zoom - Part 1: Role play - Part 2: Product demo 4. Final onsite face-to-face interview - 2 Interviews - 1 Product demo While the process may seem daunting, Hubspot really does its best in setting you up for success: Before each of the stages, they provide links to articles with relevant tips on how to ace each of them (and how to improve your interview skills in general). Before more challenging stages, they also give prep calls just to make sure you know what to expect, answer your queries on the tasks, and advise you on how best to prepare for it. Throughout the process, they also do a great job at managing your expectations of the role you are signing up for. Besides getting to know the Associate Customer Support Specialist role via the role play and product demonstrations, the interviewers also actively made sure I had an accurate understanding of the role, and were very transparent about the challenges ahead. Finally, at the end of each interview, constructive feedback was provided immediately. This is extremely helpful as you are able to discuss the points with them in-person and work out solutions on how to improve for the next part of the interview, or future stages of the interview. Overall, the entire process was a great learning experience, made extremely enjoyable by the team of individuals that I met along the way!
      5
      avatar
      HubSpot response
      7y
      Thanks so much for your review and your thorough overview of our process. I'm so glad that you not only felt prepared every step of the way through the resources shared with you throughout, but also that you got feedback on how your performed at each step. So glad you decided to join us, welcome to HubSpot! Best, Becky

      Other Associate Customer Support Specialist interview reviews for HubSpot

      Associate Customer Support Specialist Interview

      21 Jul 2020
      Anonymous interview candidate
      Singapore
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at HubSpot (Singapore) in Jul 2020

      Interview

      The first round of interview had interviewees replying recording their answers to questions flashed on the screen. During the second interview, the HR person called and followed up with more questions. The interviewer who called me sounded really strange. It seemed like she was trying to sound enthusiastic but it fell flat. I think she might have called many people before me and was tired so was just going through the motion and reading interview questions off the script. But nevertheless, she was very punctual and email responses were quite swift.

      Interview questions [1]

      Question 1

      Round 1: 1) If you don't have to work what would you do with the time? 2) Tell me about a time when you failed and what you learnt from it 3) What does customer support mean to you and tell us a time when you went above and beyond to support a customer 4) What is your favourite app on your phone and how would you describe it ot someone who has never used it before? Round 2 1) What led you to start searching for a job 2) What do you know about Hubspot 3) What do you know about this role? 4) What would you say are your strengths and weaknesses 5) Describe a time when you had to deal with a difficult customer 6) What do you know about Inbound Marketing
      Answer question

      Associate Customer Support Specialist Interview

      26 Jul 2020
      Anonymous interview candidate
      Singapore
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at HubSpot (Singapore) in Jul 2020

      Interview

      Hands-on interview process. Need to spend time to prepare for the demo rounds. Testing technical aptitude as well as ability to display empathy. Ask the right specific questions to understand what is required of you.

      Interview questions [1]

      Question 1

      What is the most critical feedback you have ever given someone?
      1 Answer

      Associate Customer Support Specialist Interview

      25 Jul 2020
      Anonymous interview candidate
      Singapore
      No offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 5 weeks. I interviewed at HubSpot (Singapore) in Jun 2020

      Interview

      The interview process with HubSpot was long and difficult, and while I did not get an offer in the end, it was one of the best interview experiences I have ever been through. There are 4 rounds. Round 1 was an online recorded video interview where I had to record short responses to questions provided with only a few minutes of preparation. Tip: do the practice interviews and try to get yourself comfortable before responding to the HubSpot questions. Round 2 was a 1:1 recruiter call. The questions asked were standard; why do you want to join HubSpot, what do you know about HubSpot, what are your strengths and weaknesses. Tip: make sure to do your research and learn and understand the company and the role you’re applying, there’s lots of resources on the website that actually gives you insight on what they are looking for. Round 3 were interviews with managers. There were 2 portions; a role play of the role I applied for and a product demo of a specific feature of the HubSpot software. There was more than sufficient material provided and I was able to clarify a number of things before the interviews. Round 4 was the final interview. There were again 2 portions. Part 1 was a Product Demo with Product Experts. This was a more detailed presentation; be sure to prepare as much as possible and triple check the assignment you were given. I was also asked questions that went beyond the scope of the assignment but related to the feature that I was demo-ing, so be prepared for curveball questions. Part 2 were behavioural-based interviews with managers from the Support and Service team. These interviews were targeted and probing deeper into my personality, working style and motivations. Personally enjoyed this portion as it felt more like having a candid chat about my professional outlook and aspirations. I thoroughly enjoyed the interview process. While grueling, it helped me learn a lot about myself, and I felt like I really gained a ton of free feedback that I can use to improve myself professionally and personally. It was definitely disappointing that I did not manage to land the role. I’ve always had a soft spot for HubSpot, and this being my 2nd time applying, I wanted to see if there was a mutual fit. I did not regret applying and can move forward instead of thinking ‘what if?’ A very special shoutout to Michelle, my recruiter who helped me from round 2 onwards. Thank you for being available to answer so many of my questions. I felt like I had a partner throughout the interview process supporting and cheering me on, and it has definitely helped add to my confidence throughout the rounds. I wish you all the best and hope there’s an opportunity for us to work together again in future:)

      Interview questions [4]

      Question 1

      What was a failure that you had to overcome?
      Answer question

      Question 2

      If you were given the role, what would be one thing that you would least like to do in the role?
      Answer question

      Question 3

      Where would you see yourself 5-10 years down the road if you were able to join HubSpot?
      Answer question

      Question 4

      How do you think you performed in the interviews so far?
      Answer question
      1