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      Associate Customer Support Specialist Interview

      24 Mar 2019
      Anonymous employee
      Singapore
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at HubSpot (Singapore) in Feb 2019

      Interview

      Hands down, the most pleasant, efficient, enriching, structured and dare I say “HEARTfelt” interview process I've gone through! The interview process was very smooth, fast-sailing and all happened within a span of 2-3 weeks. Interview process was well-designed to assess the suitability of the hire. 1) Video Interview (Heard from some other interviewees that there was a change in process and it’s no longer required) 2) Phone Interview with Recruiter 3) Role-Play with Interviewer 1 + Product Demo with Interviewer 2, who are Customer Support Managers 4) Interview On Site Individual Interview (A) – Product Demo with Product Expert 5) Interview On-site Individual Interview (B) – Behavioural Interview with Onboarding Team Manager 6) Interview On-site individual Interview (C) – Behavioural Interview with Head of Customer Success 7 or 8) Potentially Follow-up Interviews with Recruiter or Reporting Manager Interviewers were very genuine, sincere, personable, professional and helpful. Right off the bat, you would be able to spot that they are really invested in personal growth and development. They give really useful feedback to help you perform better and offer recommendations so that you can then apply them to your career and personal growth beyond the interview. I was given feedback from both recruiters and interviewers for every round I’ve gone through. It never felt like it was a one-way speak but it was always a conversation with every single one of them. Anyone will be really lucky to have peers and managers so invested in your growth. They have done that for candidates who are not even part of the company yet, that’s the extent of how strong the DNA of Hubspot is. What I found rare was how transparent they were and how they managed your expectations with regards to the role. They really wanted to make sure what you’re essentially getting into. Overall, the process is a testament and truly reflective of Hubspot's strong, positive, humble and transparent culture and heavy focus on growth. Just this process alone demonstrates how Hubspot don’t just preach about what they do but they walk the talk. Special shoutout to Yuan Feng for being super swift to move the interview process forward. Kudos to Virlyn for preparing every single one of us for each stage of the interview process and proving us with the prep resources. I just can’t wait to get started. :)

      Interview questions [1]

      Question 1

      Phone Interview 1) What interest you to join Hubspot? 2) What do you know about Hubspot and Inbound marketing? 2) Describe a difficult situation you had to deal with? 3) What are your strengths relevant to this role? 4) What is one of your weaknesses? 5) What can we teach you and think that we need to fill you on? 6) Why are you looking to leave your current company? 7) What is your current salary and what are your salary expectations? 8) What do you think will be your job roles and responsibilities at this role? Demo Session and Role Play Additional Interview Questions 1) Name a difficult situation you had to deal with and how did you overcome that 2) Why are you applying for a customer-facing role like this? 3) How does this role fit within your long term career goals? 4) Describe a time where you had to pick up a difficult concept. 5) What are you looking forward to the least about this role? 6) What would be an ideal situation if you’ve overcome that? 7) What is the most critical feedback you’ve gotten? 8) What is the most critical feedback you’ve given yourself?
      Answer question
      2
      avatar
      HubSpot response
      7y
      This review absolutely made my day. I'm so glad you had such a wonderful experience working with Virlyn, Yuan, and the entire interview team. Thank you for calling out how helpful the transparency and continuous feedback was throughout the process - it's something we're deeply committed to in order to help our candidates perform their best. So glad you're joining us - welcome to HubSpot! Best, Becky

      Other Associate Customer Support Specialist interview reviews for HubSpot

      Associate Customer Support Specialist Interview

      21 Jul 2020
      Anonymous interview candidate
      Singapore
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at HubSpot (Singapore) in Jul 2020

      Interview

      The first round of interview had interviewees replying recording their answers to questions flashed on the screen. During the second interview, the HR person called and followed up with more questions. The interviewer who called me sounded really strange. It seemed like she was trying to sound enthusiastic but it fell flat. I think she might have called many people before me and was tired so was just going through the motion and reading interview questions off the script. But nevertheless, she was very punctual and email responses were quite swift.

      Interview questions [1]

      Question 1

      Round 1: 1) If you don't have to work what would you do with the time? 2) Tell me about a time when you failed and what you learnt from it 3) What does customer support mean to you and tell us a time when you went above and beyond to support a customer 4) What is your favourite app on your phone and how would you describe it ot someone who has never used it before? Round 2 1) What led you to start searching for a job 2) What do you know about Hubspot 3) What do you know about this role? 4) What would you say are your strengths and weaknesses 5) Describe a time when you had to deal with a difficult customer 6) What do you know about Inbound Marketing
      Answer question

      Associate Customer Support Specialist Interview

      26 Jul 2020
      Anonymous interview candidate
      Singapore
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at HubSpot (Singapore) in Jul 2020

      Interview

      Hands-on interview process. Need to spend time to prepare for the demo rounds. Testing technical aptitude as well as ability to display empathy. Ask the right specific questions to understand what is required of you.

      Interview questions [1]

      Question 1

      What is the most critical feedback you have ever given someone?
      1 Answer

      Associate Customer Support Specialist Interview

      25 Jul 2020
      Anonymous interview candidate
      Singapore
      No offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 5 weeks. I interviewed at HubSpot (Singapore) in Jun 2020

      Interview

      The interview process with HubSpot was long and difficult, and while I did not get an offer in the end, it was one of the best interview experiences I have ever been through. There are 4 rounds. Round 1 was an online recorded video interview where I had to record short responses to questions provided with only a few minutes of preparation. Tip: do the practice interviews and try to get yourself comfortable before responding to the HubSpot questions. Round 2 was a 1:1 recruiter call. The questions asked were standard; why do you want to join HubSpot, what do you know about HubSpot, what are your strengths and weaknesses. Tip: make sure to do your research and learn and understand the company and the role you’re applying, there’s lots of resources on the website that actually gives you insight on what they are looking for. Round 3 were interviews with managers. There were 2 portions; a role play of the role I applied for and a product demo of a specific feature of the HubSpot software. There was more than sufficient material provided and I was able to clarify a number of things before the interviews. Round 4 was the final interview. There were again 2 portions. Part 1 was a Product Demo with Product Experts. This was a more detailed presentation; be sure to prepare as much as possible and triple check the assignment you were given. I was also asked questions that went beyond the scope of the assignment but related to the feature that I was demo-ing, so be prepared for curveball questions. Part 2 were behavioural-based interviews with managers from the Support and Service team. These interviews were targeted and probing deeper into my personality, working style and motivations. Personally enjoyed this portion as it felt more like having a candid chat about my professional outlook and aspirations. I thoroughly enjoyed the interview process. While grueling, it helped me learn a lot about myself, and I felt like I really gained a ton of free feedback that I can use to improve myself professionally and personally. It was definitely disappointing that I did not manage to land the role. I’ve always had a soft spot for HubSpot, and this being my 2nd time applying, I wanted to see if there was a mutual fit. I did not regret applying and can move forward instead of thinking ‘what if?’ A very special shoutout to Michelle, my recruiter who helped me from round 2 onwards. Thank you for being available to answer so many of my questions. I felt like I had a partner throughout the interview process supporting and cheering me on, and it has definitely helped add to my confidence throughout the rounds. I wish you all the best and hope there’s an opportunity for us to work together again in future:)

      Interview questions [4]

      Question 1

      What was a failure that you had to overcome?
      Answer question

      Question 2

      If you were given the role, what would be one thing that you would least like to do in the role?
      Answer question

      Question 3

      Where would you see yourself 5-10 years down the road if you were able to join HubSpot?
      Answer question

      Question 4

      How do you think you performed in the interviews so far?
      Answer question
      1