Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      HubSpot

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: HubSpot reviews | HubSpot jobs | HubSpot salaries | HubSpot benefits
      HubSpot interviewsHubSpot Customer Success Manager interviewsHubSpot interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Success Manager Interview

      2 Aug 2019
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at HubSpot in Jul 2019

      Interview

      The interview process started with a request from a recruiter asking to complete a recorded interview. There were 3 questions total that would pop up on the screen and then a timer would start counting down for how long you had to respond before moving on to the next question. These were very basic questions. Next is a phone interview with a recruiter. After that, I was asked to do a phone interview with the hiring manager. Next was a 2.5-3 hour interview with 4 managers in the Customer Success department. Each person I met with was very prepared and were happy to answer all the questions I had. My recruiter called me after the 4 person interview to say that the feedback from the team was very positive and that I'd be moving to the final stage which is a 30 min video interview with the director of the department that would be more conversational. The recruiter also confirms logistics like salary and start date during this call so don't let that give you a false sense of hope. I then met with the director who asked very similar questions as my previous interviews but also threw in a technical question at the end that I wasn't prepared for. Unfortunately, I did not receive an offer. I really felt very qualified for the position and was willing to take a pay cut because of how aligned I felt with the HubSpot's mission and values. I'm not really sure what went wrong, but the recruiter included in the rejection email that I could schedule time with her to get some feedback. I followed up on that, however, the recruiter never called me when she said she would so that was also very disappointing.

      Interview questions [1]

      Question 1

      Very basic CSM questions that can be found on their blog.
      Answer question
      avatar
      HubSpot response
      6y
      Sorry to hear that we let you down on the recruiter follow-up on feedback--it's been a super busy few months for our team, but we need to make good on our commitments on this front, so I apologize personally for that. Please do stay in touch and I'll ensure our team hears your feedback on closing the loop on interviewer feedback. Sincerely, Katie

      Other Customer Success Manager interview reviews for HubSpot

      Customer Success Manager Interview

      14 Oct 2025
      Anonymous interview candidate
      Dublin, Dublin
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at HubSpot (Dublin, Dublin)

      Interview

      Initial call, call with team leader, case study to present to team afterwards. Everyone was friendly and positive. They have lots of resources online to use as well to prepare for your call.

      Interview questions [1]

      Question 1

      Describe inbound marketing and how it helps businesses
      Answer question
      1

      Customer Success Manager Interview

      22 Jun 2025
      Anonymous employee
      Bengaluru
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at HubSpot (Bengaluru)

      Interview

      1. HR screening 2. Hiring Manager 3. Assignment/Roleplay 4. Culture fit rounds 1. Hiring Manager 2. Senior Manager 3. Internal Stakeholder The last three rounds are considered as one and the evaluates the candidate on various aspects of company culture.

      Interview questions [1]

      Question 1

      Why do you want to work at HubSpot?
      Answer question

      Customer Success Manager Interview

      9 Apr 2025
      Anonymous interview candidate
      Tokyo
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at HubSpot (Tokyo)

      Interview

      45-minute interview with HR person, followed by a 1-hour interview with the CSM Manager.All interviews will be conducted online.Before the HR meeting, you will receive a link to the culture code, which outlines their values and culture.

      Interview questions [1]

      Question 1

      Could you tell us about the challenges you're currently facing with the clients you're handling? What is the toughest feedback you've received from a colleague, and how did you respond to it?
      Answer question