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      Manager, Customer Success Interview

      1 Mar 2022
      Anonymous interview candidate
      No offer
      Negative experience

      Other Manager, Customer Success interview reviews for HubSpot

      Customer Success Manager Interview

      14 Oct 2025
      Anonymous interview candidate
      Dublin, Dublin
      No offer
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at HubSpot

      Interview

      I applied online and the recruiter reached out to me 2 weeks later. The first HR interview round was great and very thorough. I was told I would be onto the next round immediately. The HR also followed up on the day of the interview to let me know what type of answers (structure) the hiring manager prefers. Had the 2nd call with the Hiring Manager (who was super new to the company) and I thought it went ok but I felt that judgement was being passed as I tried to explain my experience (based on the Recruiters comment to be detailed) and I think the interviewer wanted it brief. I was told I will hear back on next steps and feedback. The recruiter has ghosted me, it’s been 3 weeks, despite the chaser I sent asking for feedback. This is actually the 2nd time I’ve interviewed with Hubspot and both have been probably my worst intervening experiences. The first one, they put me through 7 rounds and gave me a verbal offer only to email 10 days later and let me know they went with someone internal. The second one, I was hoping for it to be better, what started well and promising, didn’t follow through. Why boast yourselves about the culture as well as “look for someone who can be a culture fit” when you don’t really practice what you preach.

      Interview questions [1]

      Question 1

      How would you create a team culture if the team is unwelcoming/toxic?
      Answer question
      6
      Positive experience
      Average interview

      Application

      I interviewed at HubSpot (Dublin, Dublin)

      Interview

      Initial call, call with team leader, case study to present to team afterwards. Everyone was friendly and positive. They have lots of resources online to use as well to prepare for your call.

      Interview questions [1]

      Question 1

      Describe inbound marketing and how it helps businesses
      Answer question
      1

      Customer Success Manager Interview

      22 Jun 2025
      Anonymous employee
      Bengaluru
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at HubSpot (Bengaluru)

      Interview

      1. HR screening 2. Hiring Manager 3. Assignment/Roleplay 4. Culture fit rounds 1. Hiring Manager 2. Senior Manager 3. Internal Stakeholder The last three rounds are considered as one and the evaluates the candidate on various aspects of company culture.

      Interview questions [1]

      Question 1

      Why do you want to work at HubSpot?
      Answer question

      Customer Success Manager Interview

      9 Apr 2025
      Anonymous interview candidate
      Tokyo
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at HubSpot (Tokyo)

      Interview

      45-minute interview with HR person, followed by a 1-hour interview with the CSM Manager.All interviews will be conducted online.Before the HR meeting, you will receive a link to the culture code, which outlines their values and culture.

      Interview questions [1]

      Question 1

      Could you tell us about the challenges you're currently facing with the clients you're handling? What is the toughest feedback you've received from a colleague, and how did you respond to it?
      Answer question