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      Customer Support Specialist Interview

      29 Jun 2022
      Anonymous employee
      Dublin, Dublin
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at HubSpot (Dublin, Dublin) in Jun 2022

      Interview

      The process is as described by many other people here: Round 1: You speak with a recruiter for 20 - 30 mins just asking about you and your experience. Usually tell you here if you progress or not. Round 2: Manager and Team Lead interview with Technical Test. You are given a task to do before the interview to build a landing page with live chat feature on it. The actual interview was a 60 minute interview where i met with a manager and a team lead. They were the nicest people you could wish for. The interview was 15 minutes conversation and 45 minute tech test. The test was a role play scenarios where they used the live chat you created prior. The test is very easy where they ask you basic questions. One or 2 are a little more difficult but they guide you and help you as much as they can. I got stuck on one and was aided partially to achieve the goal which is great. I would certainly recommend as you are doing the test to vocalise a lot and explain your thoughts and issues that you face. Once this ended you get to ask your questions and have a chat. I was told here that they were very happy to progress me to the next stage. Round 3: Manager meetings x 3 This is a 2 hour window of interviews where you meet 3 seperate managers with 3 different topics ( Customer First Mentality & Problem Solving , Ownership & Coachability & Resiliency (Grit) & Effective Communication ) I found a blog from hubspot themselves which covered a lot of the questions. Just Google it. Again the interviewers were absolutely the nicest people I have ever spoken to so the interviews were not as daunting as interviews usually are. Once I was done i was told that I would be told on the Monday ( This was a Friday) about the decision. Sure enough Monday 2pm a I received the phone call offering me the job! Advice: - Know STAR inside out, be sharp and not too long ( this was feedback for me ) - Use a trial Hubspot account for practice. - Relax and take it slow, they are not there to scold you.

      Interview questions [1]

      Question 1

      How do you prioritize your work
      1 Answer
      4

      Other Customer Support Specialist interview reviews for HubSpot

      Customer Support Specialist Interview

      22 Jun 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at HubSpot

      Interview

      The hiring process consists of an initial HR interview to assess cultural fit, followed by a technical interview to evaluate skills, and concludes with three separate one-on-one interviews with different managers expecting STAR responses.

      Interview questions [1]

      Question 1

      Tell me about a time you had conflict with a coworker or colleague, and how did you overcome it?
      Answer question

      Customer Support Specialist Interview

      1 May 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at HubSpot

      Interview

      It is a 5 step interview process, with the 1st one being a phone screening, then a video call/interactive assignment, and then finally three 30 minute back to back interviews for the 3rd and final round.

      Customer Support Specialist Interview

      22 Apr 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at HubSpot in Apr 2026

      Interview

      Three rounds: -Screening with recruiter -Technical (live troubleshooting with a manager) -Behavioral (3-30 minute interviews with managers) The recruiter offers prep sessions before the 2nd and 3rd rounds. Take advantage of them as they’ll explicitly walk you through how to prepare.