I applied online. The process took 1 day. I interviewed at Marks & Spencer
Interview
Interview process consisted on an online assesment, testing your values and a 1:1 interview.
On interview day there was a general interview, asking about me and skills. Fairly easy, just be friendly, happy and be yourself.
Interview also consisted of a role play to test customer service. You are given a senario where something has gone wrong for the customer and you are to respond appropriatly, i.e. tell the customer your sorry, that you will call around other stores for their items etc, if they want to wait in the cafe...
They are not looking for experience in customer service position but rather your personality and ability to learn and work hard.
Quite easy, make sure you know the company values and good customer service etiquite, most importantly be friendly, confident and approachable.
Interview questions [1]
Question 1
Tell me about yourself? Why do you want to work here? Do you have any questions?
I applied online. I interviewed at Marks & Spencer (London, England) in Aug 2025
Interview
very welcoming and easy questions, just tell me when or how questions and then asking availability and told me what the role entails / asked about the attitudes and behaviours m&s have etc
I applied online. I interviewed at Marks & Spencer (London, England) in Jan 2025
Interview
A genuinely lovely interview experience. They were very warm, friendly, and easy to speak with, which made me feel comfortable almost immediately. The conversation flowed naturally and felt much more human and relaxed than I expected. Although I wasn’t selected for the role, I left with a very positive impression of the team.
Interview questions [1]
Question 1
They asked about my general work experience, even outside of the specific sector. I appreciated that they acknowledged the value of all kinds of experience and seemed genuinely interested in understanding me as a person rather than only focusing on directly related roles.
I interviewed at Marks & Spencer (London, England)
Interview
Ensure that you make small talk with your interviewer as you going up to the room. They want to see that you can make lighthearted conversation with people, as some customers will come in just to talk